Customer Service Administrative Assistant

JACQUELINE I. ALEXANDER

**** **** *** *, ******** Park, MN 55445 (H) 763-***-**** (C) 763-***-**** **********@*****.***

Professional Summary

Outstanding service-focused, technically skilled office support professional with more than 10+years' experience as a

Administrative Assistant and Receptionist. Reputation for generating an atmosphere of creativity, integrity, resourcefulness.

Confident and poised maintaining impeccable interpersonal communications with diverse range of clients and professionals.

Skills

Customer service-oriented Proficient with Word, Excel, Access, PowerPoint Outlook

Professional phone etiquette and Quicken

General accounting principles: AP/AR/Payroll Meeting Event Planning

Excellent communication skills Faxes, Scanner and Copiers

Multi-Line Telephone Systems

Work History

Payroll Assistant - Contract 08/2014 to 01/2015

C.S. McCrossan Construction – Brooklyn Park, MN

Coded and entered at least 50 MN Dot employee's payroll information each day into the in-house accounting software

Reconciled vendor statements and handled payment complaints or discrepancies

Maintained integrity of general ledger, including the chart of accounts

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations

Reduced overhead by taking on more responsibility with creative and administrative projects

Receptionist - Contract 01/2013 to 05/2014

Ambient Consulting LLC – Golden Valley, MN

Greeted numerous visitors, including VIPs, vendors and interview candidates

Answered and managed incoming and outgoing calls while recording accurate messages

Opened and properly distributed incoming mail

Managed office supplies, vendors, organization and upkeep

Maintained a clean reception area, including lounge and associated areas

Entrepreneurship - Owner 01/1992 to 12/2012

Progress Services – Plymouth, MN

Analyzed industry trends and compiled market research data to inform planning and strategy

Increased volume of business 75% by following up on leads, cold calling and networking

Managed business finances, including paying vendors and suppliers for products services rendered

Prospected to obtain new accounts while maintaining relationships with existing accounts

Prepared month-end reports and processed time cards for 15 paychecks

Executive Receptionist 04/2004 to 02/2006

Wachovia Securities – Minneapolis, MN

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate

destination

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale

Coordinated meetings and events from planning to execution; including travel arrangements, catering, conference

scheduling and set-up

Processed client's daily financial transactions of $1,000,000 or more with confidence and accuracy

Maintained utmost discretion and confidentiality of verbal, written and electronic information, managing and updating

financial and personal records

Education

North Hennepin Community College – Brooklyn Park MN Accounting Certificate Current

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