Customer Service Human Resources

ROUSHAN CHOWDHURY

**** ******** *** #**, *****, NY 10472 Cell:347-***-**** ****************@*****.***

Professional Summary

Dedicated and resourceful Human Resources professional with extensive experience in meeting and exceeding employee recruitment and retention goals, building employee development and training programs and managing personnel files within HRIS software systems. Excellent organizational and planning skills. Strong business acumen with the ability to grow interpersonal relationships and mediate workplace conflicts. Skilled in leadership, project management and customer service.

Proficient in: strategic staffing, business planning, staff management, and customer relations.

Knowledgeable in preparing and executing communication plans. Recognized for strong

Leadership skills, business ethics and creativity.

Strong ability to manage diverse projects, and excellent at communicating effectively.

Solid knowledge of human resources practices combined with a keen ability to leverage advanced education in human resources and marketing to analyze business objectives and identify workforce needs and issues.

Core Qualifications

Talent Acquisition Administrative Assistance Human Resources Employee Benefits& Compensation

Sales management Development and Training Programs Staff Development Team Leadership Conflict Resolution Time Management Performance Management Project Coordination Customer Service College Recruiting Microsoft Word PowerPoint Excel Quick Book MS Outlook

Experience

DeVry College of New York, NY

Administrative Assistant, Internship 08/2015(Present)

Serve as professional first point of contact to students, employers, faculty and staff who visit Career Services.

Manage employment database to include approving all new employers and jobs, updating employer and student accounts, and ensuring new opportunities forwarded career services staff. Actively seek and post new experiential learning opportunities for students.

Provide support to all full time staff members with ongoing projects, establishing and maintaining electronic files, distributing information and running reports, scheduling staff appointments.

Assist with the coordination of various events and programs initiated by or involving the office of Career Services such as the annual career fair, alumni networking events and workshop presentation.

Ultimate Staffing, Baltimore 01/2013-04/2014

Staffing Coordinator

Served as dedicated Staffing Coordinator for selected group of hiring managers and Recruiters

Supported the Staffing function with recruiting process that includes: scheduling interviews, scheduling candidate travel, facilitating job postings and maintained information applicant tracking system

Responsible for data entry, maintenance, and integrity of data in applicant tracking system.

Communicated professionally and effectively with all parties involved in the recruitment process.

Maintained a high level of confidentiality at all times.

Performed various administrative duties that support the recruitment function as business needs require.

Assisted in ongoing process improvement initiatives for Staffing

(BBC World Service Trust), Dhaka, Bangladesh

Administrator, Human Resources 03/2010–03 / 2012

Sourced potential candidates for open positions from graduating classes of reputable universities; maintained up to date resume bank.

Screened resumes and scheduled interviews with suitable candidates.

Served as a liaison between management and employees by handling questions, interpreting and administering contracts and helping to resolve work-related issues.

Assist with preparing and maintaining employment records related to hiring, termination, leaves, transfers and promotions, using human resources management system software.

Designed and implemented new file management system for maintaining personnel files.

Scheduled, supervised and documented salary and performance reviews with employees.

Assisted with talent and performance management such as recruiting and performance review.

Monitored the employee activities of other departments and reported to Director of HR accordingly.

Other Professional Experience

GNC (General Nutrition Center) New York, NY

Sales/Customer Service Associate 05/2014-08/2015

Tracked and recorded weekly inventory.

Established or identify price of goods using electronic device or cash register.

Received and processed payments by cash, check, credit card and automatic debit.

Provided information to customers and answer questions about store products.

Used excellent sales techniques to make the best experience solving the queries for both parties.

Used excellent customer service to provide best experience for customers.

(Citi bank), Dhaka, Bangladesh

Customer Service Intern (Human Resources Department) 06/2008-12/2009

Assisted customers in resolving queries

Developed and maintained client relationships

Processed data for different types of accounts

Filled in KYC (Know Your Customers) form for the Bangladesh Bank

Prepared detailed internship reports on overall customer service of Citi Bank

Education

DeVry College, New York, NY

Candidate: Master of Business Administration, Concentration: Human Resource Management

Expected Graduation: February 2016

American International University (AIUB), Dhaka, Bangladesh

Bachelor of Business Administration, Major in: Human Resource Management, GPA 3.56

Graduated: December 2010

Skills

Human Resources, Administrative Duties, Recruiting, Sales Management, Staffing College Recruiting, Customer Service, Staff Development, Training,Team Leadership, Database Entry, File Management, Project Coordination, Performance Management, Time Management, Networking, Inventory, Microsoft Word, Microsoft PowerPoint, Excel, Outlook

Professional Affiliations

DeVry College of New York, NY

BBC World Service Trust, Dhaka, Bangladesh

GNC, NY

Citi Bank, Dhaka, Bangladesh

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