Customer Service Project

LEWIS NASH

** **** ******** ****** 267-***-****

Philadelphia, PA 19144 ********@*****.***

SUMMARY

Awarding wining Management professional. Familiar with IT analysis and a variety of markup, scripting and coding languages. Comfortable with working with corporations public and private. Experienced in managing both large and small groups to successfully complete projects and goals.

Technical Competencies: Project Management, Java, Java Script, CSS, HTML, SQL, Microsoft Suite, Web development, IT Analyst, Video editing, Data Entry

PROFESSIONAL EXPERIENCE

New Pig, Tipton, Pennsylvania

Information Technology Consultant 2014-2015

oResearched and developed (LMS) Learning Management Systems and payment software options. For training of staff members on processes and procedures.

oCreated step by step instructions manuals for different level of end users on the computer system, allowing users to have on hand materials to allow for more accurate users function

oWorked with Podio to verify that projects were on time and within budget.

oFacilitated weekly project update meetings. Presented presentations on status of project and its progress

oProject was delivered on time, under budget and to scope

Big Brother’s Big Sister’s, Huntingdon, Pennsylvania

Project Manager/Time Manager 2013-2014

Created and maintained Gnatt charts for the Big Brother Big Sister bowling for kids fund raising project. To ensure that project tasks were implemented in various phases of the project.

Collected time cards and input volunteers hours into various computer systems. To keep track of hours spent working on project.

Led weekly project update meetings. Updated projects members on status, progress and issues that related to the projects.

Raised over $10,000 for the Big Brother Big Sister bowling for kids fund raising project.

Camp 2000, Philadelphia, Pennsylvania

Core staff counselor 2013-2013

Cared for 18 mentally challenged and emotionally troubled children. Helping them to express their emotions verbally instead of using violence.

Coached 32 children in soccer, lacrosse and general aerobics. Taught team work, helped build social skills and basic rules for game and exercise.

Supervised a team of 2 counselors. Ensuring that counselors initiated the daily camp activity schedule.

ACHIEVEMENTS

●Time Management Award for Leadership

For leading the Time Management group for Big Brothers Big Sisters.

●Camp 2000 (Core staff) Promotion

For exemplary management skills and attention to detail.

EDUCATION

Bachelor’s in Business Information Systems & Technology, Juniata College, Huntingdon, PA

Anticipated graduation date, December 2015

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