Operation management, People management, customer delivery, process en

Sushant Kumar Das

B ***, Olive Blue Skky, Baif Road, Mob.: 839*******

Wagholi, Pune, Maharashtra – 412 207 E-mail: ***.************@*****.***

Personal Summary

Strategic, results-oriented professional with 18 years of experience, driving efficiency and excellence throughout intricate operation for leading publishing houses (Springer, Cambridge University Press, Portland Press, Duke University Press, Oxford University Press, Taylor & Francis). Contentedly working with people of all levels and having an excellent friendly approach to solving problems and developing business processes. Having proven people management skills, the ability to manage performance and motivate staff on a discrete and team level.

LANGUAGES KNOWN: English, Hindi, Oriya, Bengali

PROFESSIONAL EXPERIENCE

Assistant Manager - Operations

Crest Premedia Solutions Pvt. Ltd., Pune June 2013 – Present

Job Profile: Overall operations development and management, Workflow coordination, Process enhancement, Meeting SLAs, Preparation and Presentation of Team performance on monthly basis to senior management, Interacting with supporting departments, Quality management, Training and Skill development, Controlling attrition through motivation and individual development plan.

Key Responsibilities:

People management

Vendor management

Project planning, control and quality customer delivery

Capacity utilization

Customer complain analysis and taking corrective and preventive action

Production process development and implementation

Creating, managing and presenting performance data to senior management on a regular basis

Monitoring production development tools through JIRA application

Tech Lead

PreMedia Global Pvt. Ltd., Chennai April 2012 – May 2013

Key Responsibilities:

Managed a Production Team of 31 professionals in a busy multiple work environment (Page layout and XML creation)

Production planning for new projects and existing projects

Vendor management

Job distribution and follow-up

Technical assistance to the team

Customer complain analysis

Presenting weekly and monthly production report to the management

Achievements:

BaKoMa workflow implemented successfully which helps Copyeditors to work on LaTeX files as a GUI base

Tools and Plug-ins developed through the Internal Technology Team to get the LaTeX file converted to xml on the fly from BaKoMa

Increased overall production by 30% within first six months

Sr. DTP Specialist

Integra Software Services Pvt. Ltd., Puducherry Dec. 2008 -- March 2012

Job Profile:

Handling Technology Team (LaTeX and XML)

Job allocation and tracking

Technical developments (Templates, Style files, Formatters and Tools)

Providing technical support to team members and Trouble shooting

Key Customers: Springer Taylor and Francis Cambridge University Press Oxford University Press Pearson

Software Engineer (Apr. 2005 – Dec. 2008)

Aptara Inc., New Delhi Nov. 1997 -- Dec. 2008

Job Profile:

Creation and modification of XML formatters as per DTD guidelines

LaTeX Template creation and modification for both Books and Journals

Font conversion for MAC and PC versions

Training to the team members for skill improvement

Trouble shooting

Key Customers: Cambridge University Press Portland Press Duke University Press Oxford University Press Taylor & Francis Springer

Group Leader (Aug. 2001 – April 2005)

Aptara Inc., New Delhi Nov. 1997 -- Dec. 2008

Prior to the last position, I had worked as a Group Leader in Taylor & Francis Group for 3.5 years. My basic focus was on production utilization and customer deliveries.

ACADEMIC QUALIFICATION

MBA (Operations) from University of Madras, Tamilnadu, India

Oracle 7.x and Dev. 2000 from STG Ltd., New Delhi, India

PGDCA from BDPS Ltd. Bhubaneswar, Odisha, India

Master Degree from Utkal University, Odisha, India

Bachelor Degree from Utkal University, Odisha, India

SOFTWARE SKILL

Operating Systems: MS DOS, MS Windows, Unix/Linux, Mac OS

Software Applications: TeX/LaTeX, InDesign, Quark Express, XML, SGML, HTML, XHTML, C++, Oracle 7.X and Dev. 2000, WinEdt, Epsilon, MS Office, Dbase IV+, FoxPro, Lotus 123, Basic, Adobe Acrobat Professional, Adobe Illustrator, Adobe Photoshop

PERSONAL DETAILS

Date of Birth: 6th August 1970

Blood Group: B+

Languages Known: English, Hindi, Oriya and Bengali

Marital Status: Married

Religion: Hindu

Nationality: Indian

Passport: Valid till 2025

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