Customer Service Manager

*** ***** *** ***.**, Brooklyn, NY, ***** 646-***-**** *******.****@*****.***

Marie Sams

Professional Summary

Hard working and detailed oriented financial skills professional with 10+ years of experience in customer service; financial operation, management and book keeping.

Experience

01/09- Present

Finance Plus/Jackson Hewitt

Brooklyn, NY

Supervisor Tax Preparer

Worked with individual clients to analyze tax documents, determine deductions and prepare both Federal and State tax returns

Verified forms prepared by other auditors to check for accuracy and mistakes

Print and distribute checks to clients

Identify accounting and auditing issues

Answer phones, greet and help customers with queries and resolve basic concerns

Copies, fax

06/05-04/13

Metro Ministries- Non profit

Brooklyn, NY

Account Receivable- International office

Prepare financial reports by collecting, analyzing and summarizing account information and treads

Verify accounts by reconciling statements and transactions

Contributes to team effort by accomplishing related results as needed

Resolves account discrepancies by investigating, issuing stop payments and adjustments

Manage international donor accounts

08/04- 05/05

Pride 2000- Department of Social Service

Brooklyn, NY

Clerical Assistance

Filing paperwork

Light computer work for office manager

Organizing necessary paper work for office manager

Education

2014

Kingsboro Community College

Brooklyn, NY

Professional Development- QuickBooks 2014

08/2006 Interboro Institute New York, NY

Associate Degree - Business Administration Accounting

Honors for Academic excellence

Computer Skills

Quick books

Micro Soft Office applications

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