Kristal Hite

**** **** *** *

Texas City, TX ****0

832-***-****

To Whom It May Concern:

I am diligently searching for a stable, long term position in which I can contribute my experience, talent, and enthusiasm. I am certain I would be an asset to your corporation. I offer the following skills:

Proven ability to communicate on complex issues with internal or external customers;

Proven history of excellent documentation practices and record maintenance;

Advanced technical and administrative skills;

Proven experience in negotiating vendor services;

Proven experience with AP, AR and collections;

Proven experience with budgets, projections, payroll, maintaining expense control and associated responsibilities;

Proven ability in excellent customer service;

Proven ability to design, implement and present informational presentations in various formats: written (newsletters, brochures, pamphlets), electronic (newsletters, websites) and in person (training sessions, information presentations, etc.).

I offer you a complete package that includes experience, loyalty, and a level of commitment that is not easy to find. I am a dedicated worker, honest, and able to "multi-task” to completion of projects. I welcome the opportunity to discuss how our mutual needs can be met. Please feel free to call me at 832-***-**** or email me at acsplk@r.postjobfree.com. I appreciate your consideration and look forward to hearing from you soon.

Sincerely,

Kristal Hite

832-***-****

Kristal Hite

2514 22nd Ave N, Texas City, Texas 77590

832-***-****

Qualifications Summary

Administrative/Accounting professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Talents include:

Customer Service & Relations

Word Processing: draft & final correspondence, transcription

Computer Operations

Accounts Payable/Receivables

Filing & Data Archiving

Office Equipment Operations

Effective in both Windows & Mac environments

General Accounting

Travel & Calendar Management

Problem Solving

Experience Highlights

Administrative Support:

Performed administrative and technical support for two managers in a technical organization; coordinated several Open House events;

coordinated travel and on-site conferences and training.

Solely responsible for a refund for overpayment by my predecessor equal to half my annual salary

Provided discreet and confidential HR administration including New Hire Orientation, liaison between HQ and campus, and complete

responsibility for personnel files

Assisted with general accounting functions; maintained A/P and A/R files.

Provided telephone support; investigated and resolved billing issues; trained and supervised part-time staff and interns

Accounting/Bookkeeping Support:

Manage receivables: gathering expenses and documentation, billing out expenses and services, collection of receivables,

documentation of collections, prepare and deposit collections.

Manage payables: Enter all expenses into accounting application, manage payments to vendors in order to meet due dates and

company policy compliance, negotiate new vendor clients, ensure W-9 completion and receipt, created and manage filing system of

payables and receivables.

Assist in tax preparation, including reviewing and sending 1099-MISC forms to appropriate contract professionals.

Reconciliation of all company credit cards. Reconciliation of Merchant Service Accts.

Customer Service:

Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality

Conducted new hire orientation and answered all questions; accurately prioritizing responsibilities in order to ensure a comfortable first day

Orchestrated hotel special events and reservations; managed customer relations and provided exemplary service to all customers – both internal and external

Management & Supervision:

Promoted rapidly from receptionist to Department Assistant to Director. Supervised all administrative functions including hiring, logistics, training, performance evaluations and termination

Created Policies and Procedures Standards Manual and initiated changes in staffing, training and compliance

Responsible for operations process audits of 7 locations.

Employment History

Permit tech/warranty administrator Precision Pools and Spas (May 2015 – present)

Bookkeeper/office manager Premier Pools and Spas (March 2013 – May 2015)

Accounting Admin IPMS – Virginia (January 2012 – February 2013)

Bookkeeper, Interactive Medical Connections, Inc. (October 2008-September 2011)

Operations information specialist, BKR Building Products, LLC (May 2008-September 2008)

Administrative Coordinator/Key Personnel, MMRG Restaurant Group (2005 – May 2008)

Communications and Training Specialist, Compaq Computer Corp, Austin (2000-2005)

HR Coordinator, Compaq Computer Corp, Austin (1998)

Office Manager, Property Solutions, Cranford NJ (1995-1998)

Consumer Complaint Analyst, Total World Telecommunications, Houston, TX (1993-1995)

Senior Administrative Secretary, Department of Ophthalmology, UTMB, Galveston, TX (1990-1993)

Education

Software Expertise

San Jacinto Community College, Pasadena, TX (1989-90)

Computer Information Systems

Lord Fairfax Community College, Middleton, VA (1985-86)

Concentration on Business Administration

Advanced Abilities in all current MS Office products including Excel, Word, PowerPoint, Outlook, Access & FrontPage/Expression Web,

Advanced Quickbooks, Drug Pak/Drug Pak Billing, ProEdge Construction Application

Familiarity with Basic HTML, Photoshop, PeopleSoft, InfoPath, Navision, Sharepoint Services, Peachtree, CBS Accounting, Infopath

References available upon request

RELEVANT EXPERIENCE

PRECISION POOLS AND SPAS Permit Tech/Warranty Administrator May 2015 – Present

Obtain Building Permits in all area towns/cities to build a pool/pool and spa. As well, assisted homeowners after the build in warranty claims.

PREMIER POOLS AND SPAS Office Manager/Bookkeeper March 2013 – May 2015

Responsible for all data entry related to Accounts Payable and Accounts Receivable. Post all construction draws, requesting payment from homebuilders or owners. Maintain all vendor files, documentation and 1099 information. Maintain commission tracking and documentation.

IPMS Accounting Admin January 2011 – February 2013

Responsible for all invoicing for multi-million dollar company. Manage all payables and a portion of receivables. Answer all vendor inquiries and research any discrepancies. Maintain vendor files. Produce check runs for approval, with all associated spreadsheets.

INTERACTIVE MEDICAL CONNECTIONS, INC Bookkeeper October 2008 – August 2010

Company is a national TPA and MRO – Employer Services: Responsible for both Accounts Receivable and Accounts Payable. Used industry proprietary software and QuickBooks to produce monthly client billing. Handled all payables for expenses and reimbursables. Responsible for all facets of receivables including outstanding collection rate, assisted tax preparation, maintained chart of accounts.

BKR BUILDING PRODUCTS Operations Information Specialist May 2008-September 2008

Assisted in the set up of integrated software application for international cargo management. Handled all Accounts Receivables to reduce AR over 60%.

MMRG RESTAURANT GROUP Administrative Coordinator/Key Personnel 2005 – May 2008

Assisted all HR related activities including manager orientation, creation of testing and training materials, file maintenance, and disciplinary actions for region. Responsible to Regional Manager for Operations Process Auditing 7 restaurant operations on a weekly basis including payout reconciliation, charge card reconciliation, and banking reconciliation. Reporting Functions included creating and initiating corporate wide tracking spreadsheets.

COMPAQ COMPUTER CORPORATION Communications and Training Specialist 1999-2005

IM Department – Network Communications Dept

Responsibilities included support to two managers, maintaining departmental files (including department employee personal files) and purchase orders. Reviewed and approved communication invoices, including pagers, PBX and networks. Participated in site negotiations for communication vendors. Responsible for 4 intra-websites (REOS, Site information and IM Private and Public pages). Manager travel and expenses (minor). Organized and managed two open houses for department. Developed, planned, managed and presented software application training sessions on site. Was responsible for the cross charges of telecommunication services to all on site departments. Developed, planned, managed and presented annual IM Customer Satisfaction Survey, including storing of data and presentation of results to management. Developed and maintained invoice database for management – presented monthly reports based on projections and historical data.

Achievements: Was solely responsible for receiving a refund in the amount of $28,000 for over payment by my predecessor.

VOLT SERVICES GROUP HR Coordinator 1998- 1999

COMPAQ COMPUTER CORPORATION

Provide administrative support to three executives, act as liaison between Corporate and our campus regarding new hire paperwork, terminations, and change in status. Present New Employee Orientation to various sized groups. Present various HR related seminars, including rolling out new technical products to our campus. Designed and developed a database from previous supports Excel spreadsheet, linked to the spread sheet so that changes are made simultaneously. Handle HR related questions and provide support to staff and managers when needed. Provide administrative support including travel arrangements, conference room scheduling, program planning, expense reports, Pcard reconciliation, filing, etc. Was offered full time position with the Network Communications group.

Achievements: Developed a presentation to be used for new employee orientation; presentation was used until HR was centralized.

PROPERTY SOLUTIONS Office Manager 1995-1998

Cranford, NJ

Direct the flow of documentation of multi-million dollar properties to assure timely production and arrival to client. Conduct research to insure the proper party receives report; work with vendors and corporate office to facilitate the payment of invoices; direct correspondence and arrange travel; act as liaison between Manager of Engineering Services and company President and Vice President. Responsibilities included maintenance and repair office equipment and structural elements; act as liaison between vendors/landlord and corporate office; supervise production and administrative staff to coordinate timely results. Human Resource duties included benefit explanation to new employees, setup and maintenance of new employee files, review and process of expense reports and time sheets. Achievements: Assisted in the setting up and daily operations of the new Engineering Division. This included the hiring and training of office staff as well as making recommendations through review of resumes for engineering staff. Set office procedures and standards. Developed, designed, edited, and produced Standard Procedures Manual.

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