Customer Service Administrative Assistant

KATE HUNTRODS

**** ***** *** **** *****, FAYETTEVILLE, AR 727**-***-*** 7028 ************@*****.*** EDUCATION

University of Northern Iowa, Cedar Falls

Bachelor of Communication, 2013

Minor: Interactive Digital Studies

Emphasis: Marketing

3.4/4.0 Cumulative GPA

EXPERIENCE

Vold Vision, Fayetteville, AR June 2014 Present

Patient Coordinator/Ophthalmic Technician

Provided patients with necessary care and services in a compassionate, confidential, and timely manner

Assisted physician in exam, minor surgical procedures, and diagnostic procedures

Prepared and administered topical and diagnostic medications necessary for exam purposes

Performed routine testing including checking IOP, visual acuity, corneal topographies, visual fields, OCT, and IOL Masters

Scheduled routine exams, glaucoma and cataract evaluations, preoperative and post operative appointments, surgical and laser procedures

Maintained strong communication and relations with referring doctors and clinics Shorts Travel Management, Waterloo, IA

National Collegiate Athletic Association Travel Consultant February 2014 May 2014

Booked travel accommodations for NCAA Championship staff, participants, coaches, administrators, and officials

Managed time and resources to ensure that all teams participating in championship activities were appropriately accommodated and satisfied with their travel arrangements

Made customer service and satisfaction my top priority when communicating with NCAA affiliates

Partook in continual training to become Payment Card Industry Data Security Standard (PCI) compliant

Complied with and enforced all NCAA policies, rules and regulations when arranging, booking and discussing travel

Institute for Decision Making, Cedar Falls, IA

Social Media Coordinator/Administrative Assistant September 2011 – December 2013

Created, implemented, and managed marketing plans through social media platforms

Utilized strong interpersonal and communications skills to serve entrepreneurs and local business operations

Collaborated with departments and organizations campus wide

Performed research for superior as well as clients

Performed clerical duties including answering the phone, mass mailings, delivering and sorting office mail, scanning, faxing, filing and utilizing Microsoft Office programs Camp Adventure Youth Services Internship, Schweinfurt, Germany Camp Counselor, Site Lead Intern January 2013 August 2013

Supervised the activities of six counselors, serving as a liaison between counselors, military personnel and directors

Dealt with high stress situations in a calm, effective manner

Often worked 14 15 hour days to successfully complete the job

Utilized strong communication, persuasion and negotiation skills to interact with German community members

Assisted in planning, organizing, and implementing daily lesson plans SKILLS

Fluent in American Sign Language

Microsoft Word, Excel, Access, PowerPoint

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