Customer Service Representative

**** *. **** **.,

Phoenix, Arizona *****

Cell: 623-***-****

Home: 623-***-****

Email: **.****@****.***

Isabel Flores

Qualifications

Over 15+ years’ experience in a Customer Service, Financial, and Data Entry area where I have enhanced the following skills and competencies. Through these experiences, I learned to perform my work in a satisfactory manner by completing all assigned task successfully and according to all deadlines.

Experience

03/3015-10/31/15 Robert Half Office Team Phoenix, AZ

Clerical

Answer incoming calls direct to the proper department.

Set up new account ask for the required information to enter to system.

Mail, scanned documents and filed to correct folder in the system.

A/R Reconcile payment received log into system.

Call customer’s late payments.

Daily bank deposit.

Help other Co-workers as needed.

04/18//11-11/10/14 American Express Phoenix, AZ

Account Protection/Fraud Service Representative

High Volume call center for inbound and outbound calls.

Customer relationship building.

Customer account security verification through security procedure.

Review customer accounts for new applications, contact, and verify customer information per internal security protocol.

Reissue replacement cards if lost or stolen.

Set up fraud case in the event of fraudulent activity.

10/02/00- 03/04/11 Fry’s Food & Drug Store Phoenix, AZ

Financial/Electronic Transaction Service Representative in Retail Operation Department

Dispatch service requests to appropriate departments.

Generate daily reports on fuel and store electronic transaction payment.

Excel spread sheet was generated to reconcile sales for day and end on the month. On electronics charges did not register at point of sales and customer charged twice of a purchase.

Excel spread sales of electronic payment report was provided to the assigned managers.

Any discrepancy would be corrected and submitted 3rd party processor on a daily bases ensure customer would be charged or credit back to their accounts.

Communications with customers, store staff, banks, and credit card companies any inquiries.

Obtain the necessary information as needed set up new merchant account for store or fuel sites before opening date.

Handle customer complaints for customer resolution and satisfaction.

Provided necessary information needed to banks, credit card companies on fraudulent activity.

1994-2000 Co-Sales Company Phoenix, AZ

Funds Administrator

Communicated verbally, in writing and via-email manufactures queries.

Research customer’s deductions and verify promotional allowance for payments.

Communicated with account executive and management to ensure a clear understanding of the direction by account.

SKILLS: Microsoft Office, Excel, Power Point, 10-key by touch

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