Customer Service Manager

JANIE LIEDER

m. 281-***-**** e. ***********@*****.***

OFFICE COORDINATOR

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an administrative assistant and secretary.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

EXPERIENCE

2011-2015 Scheduling manager and Customer Service Call Center point with Home Instead Senior Care

Hired as Scheduling Manager to head up a department of 50 employees and Senior Citizen clients inside the 610 area. My company provided services for senior citizens in their homes, hospitals, hospice, and retirement communities.

Duties included-

Managing department schedules

Coordinating staff meeting and management personnel meetings.

Performed weekly supervisor reviews on each employee and client.

Maintained company’s compliance of laws and protocols with the Texas.

Department of Aging and Disabilities.

Ensured protocols and standards were being met by employees

Bi-monthly invoicing and payroll

Responsible for accounts payable and data

entry using QuickBooks Pro

On-Call responsibilities

Implementation of training and protocols

Organizing charity events with the community

2005-2011 Office Administrator for Gallardo Automotive Corporate

Duties included-

Maintaining office operations

Coordinating company meetings

Strategizing social media advertising

Scheduling and Payroll

2001-2005 Best Buy for Business Marketing Specialist for Best Buy

Duties included-

Maintaining the Media Department

Recruiting companies and business professional

Up to date training on relevant product

Education/ Training

2011-2014– HSSC License issued by the State of Texas by the Texas Department of Aging and Disabilities

2006– Associate’s Degree and continuing education present University of Houston / Houston Community College. Evenings

1998-2001 High School Diploma– Westside High School

References

Professional

Judith Martinez, Texas State Supervisor

P- 832-***-**** Hours: 8:00am-5:00pm

Cathena Brigham, Human Resource Manager, Home Instead Senior Care

P- 832-***-**** Hours: 8:00am-6:00pm

Cesar Gallardo, Owner, Gallardo Automotive

P- 832-***-**** Hours: 7:00am-6:00pm

Geneva Felice R & C Management

P. 713-***-****

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