Customer Sales
Resume:
Slav Koziarski
Ontario N2L 4L9
**********@*****.***
PROFILE
Self-motivated and results oriented
Strong analytical skills with the ability to dissect and understand complex issues
Excellent verbal and written communication skills
A great diplomat and negotiator with superb conflict resolution abilities
Excellent at forging new and maintaining existing customer and partner relationships
Great at collaborating with and influencing cross-functional teams
EMPLOYMENT
Technical Solutions Manager March 2015 – Present
BlackBerry Waterloo, Ontario
Act as a technical resource and subject matter expert on BlackBerry Enterprise product portfolio, supporting carrier and channel sales teams as well as dedicated account managers
Work closely with customers to understand their business needs and offer BlackBerry or BlackBerry partner solutions to boost productivity and ROI while lowering TCO
Deliver presentation outlining BlackBerry strategy as well as specific product deep-dives, pitches and demos to existing and new customer accounts across various audiences; Admin to CEO level
Liaise with various internal groups to help address and eliminate any customer roadblocks to BlackBerry product adoption
Collect detailed customer feedback and create feature enhancement requests for submission to product management
Enterprise Software Product Manager July 2008 – March 2015
BlackBerry Waterloo, Ontario
Reported to Sr. Director of Product Management, with responsibility of managing complete product cycle (from concept to sunset) for multiple BlackBerry enterprise software products
Product portfolio included;
oBlackBerry Enterprise Server (BES) for MS Exchange, Domino and Novell GroupWise
oBlackBerry Enterprise Server for MS Office 365
oBlackBerry Business Cloud Services
oBlackBerry Enterprise Service 12
Additional responsibilities included the following;
oThorough understanding of how BlackBerry products fit across various verticals
oAnalysis of current market as well as potential upcoming trends and disruptors
oWorking closely with various product owners and development teams to fine tune requirements and achieve cost/resource efficiency for BlackBerry while satisfying customer needs
oNegotiate and justify the need for development resources with executive management
oCreate detailed product requirements in JIRA based on customer feedback, sales and support team input as well as research
oWork closely with Sales Enablement and Marketing to create and execute GTM strategy for each product
oCreate and deliver product roadmap presentations to customers, partners as well as internal teams
oCollaborate with various teams and resources across the organization ( QA Testing, Support and BETA) for additional input on product quality and usability
oTravel to customer sites as well as industry trade shows to gather customer feedback, deliver product presentations and roadmaps
BlackBerry Technical Support Analyst / Senior Analyst October 2004 – July 2008
BlackBerry Enterprise Server Research In Motion (Customer Support) Waterloo, Ontario
Acted as a liaison between Technical Support and Software Development
Solid understanding of underlying technologies: Microsoft Server, Microsoft SQL server, Virtual environments etc.
Maintain a good working relationship with Product Management providing them with direct customer feedback.
Handled difficult escalations requiring sound technical knowledge as well as customer handling finesse to diffuse angry customers and regain their confidence in BlackBerry products
Assisted the BlackBerry Certification Team with creation of BlackBerry Certification Exams for BlackBerry Enterprise Server
Reviewed and created technical knowledge articles to be referenced by customers as well as internal staff
Ran weekly Case Review meetings, monitoring the status of open support tickets as well as providing guidance and next steps to the Junior Analyst teams
Computer / Network Consultant February 2001 – October 2004
On-Site Computer Consulting Inc. Mississauga, ontario
Provided in-house IT support to small-medium businesses. Some responsibilities include the following:
Installation and configuration of O/S including WinXP, Win2K, Windows 2003 Server
Provide Network and Server Administration
Purchase parts, assemble and configure entire computer systems as per customer specs
Analyze customer environments to gauge their needs and propose best practices and solutions for high availability and failover
EDUCATION
BlackBerry Waterloo, Ontario
License to Sell certification August 2015
Dale Carnegie Waterloo, Ontario
Public Speaking February 2012
Pragmatic Marketing course July 2010
Mohawk College Hamilton, Ontario
Computer Systems Technician - Network Systems, Diploma 2 years 2004
References available upon request
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