Administrator/Transcriptionist

MITZI C. BRANDON

*** *********** *****

Timonium, MD 21093

Mobile: 443-***-****

Email: ********@*****.***

STRENGTHS

• I possess the qualities to problem solve in stressful situations. My past executive administrative and legal administrative experience has instilled in me the importance of how an office should be run according to company policy. I work hard, pride myself on my reliability, and get my job done before my superiors ask me to do so. I am proficient in Microsoft Office Applications (Access, Word, Excel, Outlook), Adobe Acrobat, Corel Draw, Corel Photo/Paint, Wordpress, Dreamweaver, Mozilla Thunderbird and Net Objects Fusion. EDUCATION

• 1994-1996 Essex C.C., Baltimore County – Business Concentration

• 1992-1994 Dulaney High School, Timonium

• 1984-1992 Notre Dame Preparatory, Towson

EMPLOYMENT

• August 2015- Present Constellation Financial Advisors, Office Manager

• Assist Financial Advisors and Marketing Manager.

• Scheduled meetings with clients.

• Maintained employee database calendar to include all meetings, appointment and calls.

• Performed all administrative duties.

• Ordered supplies.

• Answered multiline phones.

• Greeted clients.

• Entered client plan notes in Advisor database.

• Opened and distributed all mail and couriered items.

• Assist with completing client new account applications, transfers and changes to existing accounts.

• Posted daily personal finance articles to company social media accounts.

• Created planning forms for advisors.

• Created and maintained client info spreadsheets.

• Obtained financial illustrations and hypotheticals for advisors.

• Maintained hard copy client files.

• April 2015-August 2015 Arfaa Law Group, Legal Assistant

• Legal Assistant to Owner/Attorney.

• Scheduled depositions as well as obtained court reporter and videographer.

• Scheduled client appointments.

• Created and maintained client files.

• Prepared pleadings.

• Drafted and mailed/emailed routine correspondence with clients and other attorneys.

• Performed all general administrative duties such as answering phones, ordering supplies, opening mail, scanning, copying, mailing.

• Obtained courier service as needed.

• Obtained process server or served opposing parties via Certified Mail and/or email if accepted by opposing counsel.

• Performed background research with Lexis Nexis as well as standard internet search on opposing parties.

• 2007-April 2015 Tech Team, Administrator

• Administrator for National Non-Profit Association consisting of over 400 members.

• Worked one on one in person, via phone and through email with the Executive Director on a daily basis.

• Processed all memberships.

• Annually compiled and published a membership directory.

• Maintained and updated website year round.

• Assisted Board of Directors, 11 Committees and Task Forces with any administrative needs.

• Planned and ran registration desk at the annual 4 day conferences in Las Vegas, NV and Asheville, NC.

• Created and published glossy color program for annual conferences.

• Created, printed and mailed all paperwork for membership, conferences and elections.

• Constantly updated all Society policy manuals, rosters and by- laws.

• Made spreadsheets for all deposits and credit card transactions.

• Inputted bills, payments and issued checks in Quickbooks.

• Transcribed case interviews for a National Insurance Company.

• Inputted and invoiced court case information into an online specified system for a Process Serving Company with next day turnaround.

• 2006-2007 AIRPORT FAST PARK, Marketing/Sales Liaison

• Responsible for acquiring numerous Fortune 500 accounts to park at our parking facilities.

• Preserved the integrity of the business relationship once it had been established.

• Traveled between Maryland, Virginia, and D.C. to ensure customer satisfaction.

• Assisted my superiors with executive responsibilities as the situation required.

• Arranged business conferences frequently throughout the year.

• Implemented new marketing strategies for business development.

• 2003-2006 AMERICAN EXPRESS TRAVEL, Travel Support Counselor

• During my tenure I was promoted from sales team member to Travel Support Counselor.

• Utilized email, phone, and face-to-face conferences with clients to ensure price accuracy.

• Trained in privatized corporate software to alter client reservations as they occurred.

• Frequently trained new employees on software, negotiation, and problem solving issues.

• Managed office responsibilities such as filing, typing, and scheduling.

• 2002-2003 GLYNDON TRAVEL, Travel Consultant

• Managed and submitted weekly sales accounts to the Airlines Reporting Corporation.

• Arranged and booked vacation travel which consisted of air reservations, cruises, train tickets, park tickets, hotel reservations, car rentals, meal packages and tours.

• Made corporate travel arrangements for businesses including air reservations, train reservations, car rentals and hotel stays.

• 1996-2002 FOUR SEASONS TRAVEL, Office Manager

• During my tenure I was promoted from travel consultant to office manager.

• Worked directly with the owner and advised him on corporate decisions.

• Entrusted with maintaining accounts receivable and accounts payable.

• Designed and oversaw a training seminar for new employees.

• Managed office responsibilities such as filing, typing, and scheduling.

REFERENCES

• Sam Llanio, Owner of Constellation Financial Advisors 410-***-****

• Mary Batzer, Owner of Tech Team 410-***-****

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