CHRIS ROYSTER
**** ****** ***** ********, ** ****7
706-***-**** - *************@*****.***
SKILLS
Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management.
PROFESSIONAL EXPERIENCE
Director of Operations
The Goal Group Atlanta, GA
Involved in conceptualization of initial branding of company from founding of company to present. Included creation of company website, writing content for website, recruiting and hiring employees, training employees, advertising, marketing, brokering agreements with other companies, planning large events in multiple cities (including press release, radio, television, setting up interviews, etc), creating growth strategies (including budgets), creating contracts for speaking engagements for owner of company, providing daily advice and suggestions to owner of company regarding direction of company. I have day to day operational control and influence where owner contacts me directly when needs arise. Kiosk Manager
Florida Career College Hialeah, FL
Managed a location where I had two employees. Duties involved creating leads of potential students for college. Involved communicating with passersby, presenting school information, answering questions, gathering candidates personal contact information, setting up appointments with college recruiter for tours. I created the weekly schedule, monitored production, trained on specific needs weekly, wrote disciplinary documents for employees when needed, recruited and interviewed new employees, created award system for excellence achieved, presented ideas from employees to management, sat in weeklymeeting with regional kiosk manager.
Negotiator
DCI Miami, FL
In role, responsible for contacting individuals performing copyright infringement on films produced. At law firm, I discussed options for settling pending lawsuits out of court, negotiated settlements, drafted documents, and set schedule of payment. If negotiation wasn’t possible, I Page 1 of 5
served subpoenas for individual to appear in court. Occasionally had to use skip tracing techniques to find individual (internet search, calling friends, family, neighbors, employment) and initiate contact. Settlements could range from $2500 to $10,000. Corporate Recruiter/Sales
North Florida Cellular Tallahassee, FL
This was a retail cellular phone startup company. I was involved with full life cycle recruiting. Gathered resumes, screened applicants, scheduled interviews, setup second interviews with owner of company, conducted background checks, hired employee and setup training schedule. As new locations were opened, performed same duties as needed. As needs changed, I also performed in a sales capacity where I offered cellular service to customers, reviewed devices and plans available, offered contracts and activated service. Duties included inventory control, monitoring cash receipts, opening and closing store and attending trainings. Director of Administrative Services
I SR Atlanta, GA
Responsible for overseeing I.S.R Administrative processes including the Finance, Human Resources, and Information Technology Departments. The primary responsibilities for day-to-day activities are creating and maintaining contracts and proposals. Essential Functions
• Formulates and administers long-term plans and policies for all divisions of I.S.R.
• Works with the Director Of Finances to development of financial goals and objectives for the Company, development and presentation of the annual operating budget to the Company Owners, development of long-term fiscal strategies and policies, analysis of programs for fiscal impact, implementation of controls necessary to maintain adopted fiscal policies, and assistance to departments with the development of financial policies and procedures.
• Draws up forms for the direction of Human Resource Departments activities including risk management, benefits, safety, recruitment, selection, pay & classification, labor/employee relations, training/development, and other Human Resources programs. Directly involved in hiring process for all new employees as well as training.
• Draws up plans for the information technology/Graphics design Department structure including network administration, VOIP and email systems, technology security and other internal controls, training/development, and other IT programs.
• Keep an account of all daily operations of the Finance Department including Keeping Note of personnel in processing cash receipts, accounts payable/receivable, bank reconciliation, financial reports, bank deposits, and posting of funds.
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• Works Closely with the Director Of Finances to coordinate and prepare the annual Company budget and monitors expenditures by providing a monthly budget review to all departments. Property Manager
Johnson Real Estate Atlanta, GA
Heavily involved in the management of a property that covered 4 acres. I handled marketing of properties for prospective clients, conducted tours, and drafted lease agreements. For current tenants I regulated work orders submitted pertaining to maintenance or janitorial needs to staff. I managed security officers on property, but also conducted personal maintenance and security checks on property, occasionally after hours, as there were millions of dollars of technological and scientific equipment onsite.
Corporate Recruiter
The Mobile Solution Atlanta, GA
Responsible for full life cycle recruiting for thirteen locations (managed 80 associates) in Atlanta for retail cellular sales associates. Involved procuring candidates from online submissions, applications delivered at locations, cold calling surrounding locations. Screened candidates, scheduled first interviews, second interviews with District Management, conducted background checks, hired new employees, scheduled training, and monitored progress of new associates. Occassionaly provided direct sales training at locations. Monitored sales progress on a weekly basis to ensure associates met monthly quotas and accomplished sales goals for bonuses available. Was recognized as one of the best recruiters in the company twice regarding minimal turnover rate and numbers of cellular devices sold among locations. Collection Manager
Friedmans’ Jewelers Auburn, AL
Responsible for accounts/receivables of retail jewelry store. Duties included calling customers with past due accounts, filing legal action against those refusing to make payment, setting up payment arrangements, conducting skip trace searches of hard to find debtors, repossession of merchandise. Also conducted customer verification for purpose of credit approvals. Occasionally asked to assist on sales floor regarding retail sales of jewelry, opening and closing store, inventory control, accepting bill payments, bank deposits and more. Twice named top collector in the state of Alabama. Assistant Manager
Radioshack Atlanta, GA
Worked alongside manager of a retail store with over $1,000,000 of inventory. Heavily involved in inventory management, retail sales of all items, customer service, hiring of new employees, training, opening and closing store, employee schedules, payroll, delivering bank deposits, and creating weekly performance reports and loss prevention. Was recognized as a top sales associate in region (out of thousands of associates).
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AWARDS
The Goal Group- Plaque of Vision, Support, Dedication & Loyalty The Mobile Solution- Top recruiter in USA two times. Friedman’s Jewelers- Top collection manager in Alabama twice. Radioshack- Number 6 salesperson in Region
EDUCATION
High School Diploma from Kendrick High School (1994) ADDITIONAL EXPERIENCE
Also have experience owning and operating two businesses. One is a talent development company and the other is a business consulting company. I built both websites, w ww.imtmworldwide.com and w ww.innovativenterprises.com. I have aided hundreds of people accomplish goals, create operations, business plans, contracts, sales organizations, training modules, and appear in multiple documented projects. Page 4 of 5
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