Engineer Support

SUMMARY OF QUALIFICATION

Seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for a Jr. Network Engineer, Cyber Security Engineer, or System Engineer position.

As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in an exciting new field that I have not yet had the opportunity to work in.

TECHNICAL ABILITIES

Win /00/03 XP/Vista/7

LINUX/UNIX

MCSE Security

MCSE Security Design

MCSE AD

Symantec Ghost

Security Plus

IBM Tivoli

HTML/Web design

Windows Server 2008

Mcafee Antivirus

Professional Presentations

Professional Experience

Amazon Web Services

DATA TECHNICIAN/DATA CENTER (2013 – Present)

Provided operational support of several datacenter sites located in the greater Northern Virginia area. Accountable for day to day activities, project work and capacity management. Performed device break-fix activities, participate in the on-call rotation and provide on-site assistance for device installations direction when it is given, paying attention to all details involved.

Resolved problems with Server Platforms (Linux, UNIX, and Windows) and network platforms (Cisco)

Skilled in storage protocol and device driver development including SCSI/SAS/SATA/RAID, enclosure management, HDDs, SSDs, PCIe Flash and Host based Flash acceleration software

Installed, configured and support both rack server and blade server architecture hardware in support of VMWare virtual environments.

Experienced with Motherboard, Firmware upgrades, Chassis and Dense Server Architectures

Resolved problems with basic network and operating system installations and configurations.

Attended team meetings, and provided input and suggestions to further increase the productivity

Accurately processed tickets and communicated through proprietary support Remedy ticketing system

Army Knowledge Online

Hewlett-Packard/CRGT

SR NOC ENGINEER/DATA CENTER (2011 - 2013)

Performed a variety of the field’s concepts, practices, and procedures. Relied on experience and judgment to plan and accomplish goals. Assiged and created trouble tickets and worked in collaboration with senior engineering staff members, Response Center, and Logistics to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction.

Implemented both statistical and graphical performance information for the Enterprise network reports include information on traffic patterns, bandwidth utilization, protocols used, and tuning recommendations from our team of experienced Senior Wide Area Network Engineers.

Tracked and reported on the quality level of service for Networks, Groups, Servers, and Functional Units in conformance to SLAs.

Troubleshoot circuit, LAN, WAN, ingress, and egress connectivity incidents which may span various network configurations, systems, and protocols

Replaced network devices every three years and break/fix maintenance on all currently supported devices.

Army Knowledge Online

ALTA IT Services

WEBSITE CONTENT ADMINSTRATOR (2010 - 2011)

Responsible for developing the voice for all aspects of the organization’s online presence. In addition to writing, editing and proofreading site content.

Coordinated web projects across departments.

Maintained a consistent look and feel throughout all web properties.

Worked with a cross-departmental team, maintain and develop the master content calendar for all web properties.

Copyedit and proofread all web content.

Worked cooperatively with key team members, clients and vendors.

Army Knowledge Online

CRGT

DESKTOP SUPPORT/PROBLEM SOLVING (2007 - 2010)

Performed routine network and PC installation, troubleshoot, maintain and resolve any related problems

Assisted court users with PC, server, network and software problems.

Technically supported clients with server settings using IMAP, POP3, and HTTP.

Created and maintained desktop images.

Identified user training needs, develop and deliver technincal training.

Performed set-up, break-down, and transport of agency equipment on as-needed basis.

UNITED STATES ARMY RESERVES

1st LOGCAP SUPPORT BATTALION

PERSONNEL SUPPORT/HUMAN RESOURCE NCO (1998 - Present)

Performed a variety of task related to general administrative functions and procedures in support of management by accomplishing the administrative requirements of the 2nd /319th, 104th Division

Maintained suspense log of recurring and one time reports and insures that designated units and staff sections submit them on time.

Assist with Military Personnel Strength Mgmt; Service Mgmt; Data Base Mgmt;

Provided technical guidance to reservists assigned to assist in functional areas.

Supervised a total of eight soldiers within the S-1 shop.

Continually kept abreast of current regulatory requirements and developments in such areas as processing of military personnel and records, reports, documentation, correspondence, mail filling systems and other related actions.

Certification

CompTIA Security +

Cisco Iron Ports

STRAYER UNIVERSITY – WOODBRIDGE, VA

Bachelor of Science in Information Systems (Networking), June 2012

ART INSTITUTE OF ATLANTA – DUNWOODY, GA

Associate Degree in Fine Arts (Video Production), March 2002

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