Customer Service Representative

Yvonne Esther Rebolledo

***-** ****** ***. ***** Ozone Park NY, 11420 Phone: 518-***-****/347-***-****

**********@*********.***

Dear:

Are you looking to add motivated problem solver superior relations skills to your team? I believe that my proven communication skills, upbeat attitude, and ability to learn and succeed under tight deadlines will make me an effective your company.

I am a highly results-oriented individual with over eleven years of experience in customer services. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. The qualities I will bring to your team include:

Customer Services: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.

Professional attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.

Passion and Motivation: I have a true passion for customer service and take pride in making consumers happy. I am also motivated to progress in my career and eager to grow and succeed.

I’ve attached my resume with more information about my background. I feel confident that I could make a great contribution as a Customer Service Representative. Thanks for your time, and I look forward to hearing from you soon.

Sincerely,

Yvonne E. Rebolledo

Yvonne Esther Rebolledo

130-05 Sutter Ave. South Ozone Park NY, 11420 Phone: 518-***-****/347-***-****

**************@*****.***

Objectives: To obtain a position in where I can utilize my skills and experience to benefit my employer and grow with the company.

Profile:

Excellent communication, Interpersonal and customer service skills.

Bilinguals in English and Spanish.

Microsoft Office, Online CRT-Computer Related Transactions.

Accounts Receivable, Order Entry and Office/Administration Skills.

Education:

University of Panama Panama City, Panama

Accounting and Business Administration Bachelor Feb. 1986-April 1989

Richard Newman Institute High School Diploma Panama City, Panama

Experiences:

Goodwill Industries of Greater, We Care Program Queens, New York

Diagnostic Vocational evaluation -DVE Technician 2010 to 2012

Prepare and maintain records and files, including documents such as clients personal and eligibility information (daily).

Administer scores and documents academic, achievement and interest exam results for all classroom participants (daily).

Track attendance of test takers using timesheets.

Contact Clients via phone before outreach process is conducted (daily).

Document behavioral observations of test takers (daily)

Maintain and ensure HIPPA confidentiality of records (daily)

American Transit Insurance Co. New York, New York 10001

Claim Examiner Assistance June 2001-March 2008

Create, processed and managed claimant information.

Codified, input and processed payments

Provide extensive customer service.

Interpreter for the EUO Claims Investigations Dept.

General Electric Distribution Center Panama City, Panama

Administrative Assistance Sep. 1995-2000

Maintained Customer Master Information.

Performed order input, billing, credit and other merchandising transaction.

Generated sales reports.

Conducted clerical office related responsibilities.

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