Manager Sales
Resume:
Kaisha L. M. Jones
**** **** ******* *****, *** D
Winston Salem, NC 27106
*********@*******.***
Objective
To obtain a fulfilling position that allows the utilization of my problem solving skills, leadership and communication abilities while promoting development and actively providing assistance to others.
Professional Experience
Catherine’s Winston-Salem, NC
Sales Associate September 2012 to Present
Proactively initiated contact with customers; Assisted customers with properly fitted attire; Processed debit and credit transactions; Reconciled cash drawer daily; Worked computerized cash register; Successfully managed up to 2 team members per shift; Actively contributed to meeting store sales goals; Built working relationships with customers and other store associates throughout the company
Novant Health Winston Salem, NC
Patient Access Specialist July 2013 to April 2015
Warmly greeted patients; Verified and updated patient demographics into EPIC; Processed and entered insurance information into EPIC; Scheduled patient appointments; Served as a liaison between clinic and patients; Collected patient payments; Assisted nursing staff with clerical duties including copying and faxing; Prepared charts for new Occupational patients; Used OHM computer software; Obtained patient signatures for HIPPA and insurance paperwork; Professional and tactful interaction with patients; Mailed new patient packets, no show letters and termination letters per practice policy; Monitored and distributed faxes; Took accurate messages using in-basket service of EPIC; Worked with FLOWTRAK and Microsoft Lync instant messaging
Primerica Financial Services Greensboro, NC
Regional Leader/Office Manager November 2007 to December2012
Identified new clients via word of mouth referral or personal introductions; Maintained excellent working relationship with existing clients; Initiated business marketing blitzes of services offered; Investigated and worked to resolve client complaints; Provided orientation, training and assistance to new representatives; Corresponded with other field agents, Regional Vice President, clients and home office via telephone and email; Organized and distributed incoming/outgoing mail; Aided with recruiting new associates; Served as resource/contact person for field agents, clients and the community at large; Rapidly responded to requests for information, referrals and assistance
Wachovia Winston Salem, NC
Currency Transaction Report Backfiler May 2007 to January2008
Learned and maneuvered through various company programs; Participated daily in group think tank discussions; Researched commercial accounts to retrieve account information and transaction history; Updated group spreadsheet with research finding
Lane Bryant Winston Salem, NC
Shift Manager June 2006 to July 2007
Supervised 3 or more team members per shift; Ensured all daily tasks were completed per company policy; Processed debit and credit card transactions through ACH and POS via computerized cash register; Professionally handled returns, exchanges and refunds; Assisted customers with proper fitting of apparel and contributed to their apparel and accessory choice
Education
Forsyth Technical Community College Winston-Salem, NC
Electronic Health Record Certificate 2012
Salem College Winston Salem, NC
B. A. English 2009
Forsyth Technical Community College Winston-Salem, NC
Medical Unit Secretary Certificate 2006
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