Salesforce Administrator
Resume:
Andrew J. Thomas
Kalamazoo, MI 49008
******.***.******@*****.***
Objective
Western Michigan University student pursuing a Finance and Commercial Law Degree, while seeking a position that best fits my skills
Education
Western Michigan University – Kalamazoo, MI (Expected Graduation Date – December 2015)
Experience
Pfizer (September 2014 to Present) – Kalamazoo, MI
Financial Analyst Intern
Assisting the Finance Team with various projects which include: forecast/budget reports, budget operating expense updates, and compiling various expense data to assist with preparation of the following year’s budget
Assisted with implementing a forecasting process for Area Sales and Business Development Managers to improve forecast accuracy
Creating/Analyzing reports using Salesforce.com which include: Forecast vs. Budget, Historical Sales, Long Range Forecasting, and Monthly Sales Reports
Coordinating with the Finance Team and Sales and Business Development Managers to update budget expenses
Assisting with budget and forecast planning – long range forecasting, refining long range forecasting, budget cycle, and year end activities
Pfizer (September 2014 to Present) – Kalamazoo, MI
Salesforce Administrator
Providing day-to-day end-user support while enhancing and increasing knowledge of Salesforce.com for 200+ users
Gathering requirements, creating technical documentation, and mapping solutions
Managing and maintaining user access and profiles, customizing and creating report types, customizing page layouts, and monitoring data quality
Took ownership of creating reports and dashboards for the Executive Team, Senior Financial Analysts, Area Sales and Business Development Managers, and Customer Service for (AMER, APAC, and EMEA)
Hands on implementation, configuration, and development of various components of Salesforce.com
Ongoing account maintenance and cleanup
Pfizer (May 2014 to August 2014) – Kalamazoo, MI
Business Process Support Intern
Reported to the Vice President of the Americas
Developed a general understanding of Pfizer’s Salesforce.com application and assisted with account clean up, report writing/generation and other modifications
Coordinated with Fine Chemical and Contract Manufacturing Business Leads while contacting sites within the Pfizer Global Supply network to compile and publish equipment and capability lists
Western Michigan University – (December 2013 to May 2015) – Kalamazoo, MI
Administrative Accounting Assistant
Responsible for managing and recording financial transactions for the University Library
Created expense payments
Encumbered purchase orders, liquidated vouchers/check requests, and updated deposit account spreadsheets
Skills
Salesforce.com
SAP
Microsoft Excel
Microsoft Access
Forecasting/Budgeting
Invoicing
Financial Reporting/Analysis
Payroll
QuickBooks
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