Service Manager

Jess hines

**** ***** ****, #****, **********, AL 35216 205-***-****

******@*****.***

Environmental Health & Safety (EHS) Manager

Experienced materials control professional wishing to contribute health and safety expertise in a management role for a well-respected organization. Professionally driven leader pursuing further challenges and a rewarding career, applying hands-on and academic knowledge and skills. Proven ability in successful production and top-level achievements, meeting and exceeding company and client expectations.

Areas of Expertise

Service Operations ● Health & Safety Management ● Client Services Management ● Waste Management

Quality Assurance ● Security Management & Training ● Lean Manufacturing ● New Hire Training

Professional Experience

ALTEC INDUSTRIES, INC., 2013 – Present

Material Control

Manage a variety of reports, including backorder, order update, and freight reports, as well as discrepancies. Update techs tool lists and PPE documents utilizing Excel.

Create parts and purchase orders for MSTs and third parties, as needed. Setup new MSTs trucks and the closing of trucks for departure

Arrange return pickups for warranty or stock return

Research parts via legacy database, unit books, and unit binders. Handle parts inventory. Transfer parts between Mobile Service Techs and from Techs to Parts Central Distribution

Utilize Lotus Notes, Oracle, FedEx, Quickfinder, Internet and UPS for handling and generating all parts jobs

Handle special Projects and administration, which include printing and adjustment of invoices, billing, edits, monthly and annual Excel truck logs to date income and inventory, setup of new hires, logging deficiency and annual reports by truck VIN, submission of form and pictures for weekly and monthly audits, debriefing and closing jobs, and generating third party bills via telephone and website

PSC ENVIRONMENTAL SERVICES 2011 – 2013

Client Services Manager

Served as active member of safety and quality assurance committee. EPA/OSHA/HAZWOPPER certified for two years, with annual recertification timeframe.

Scheduled and routed drivers who carried clients waste streams back to facility. Scheduled order requests in the form of pickups and deliveries on daily, weekly, and monthly basis. Rendered calls on back end to check on status of the request and quality of service

Profiled, approved, and tracked waste streams that were hazardous and nonhazardous

Generated waste from all over Southeast region, as well as on the Midwest and Northeast regions as needed

Provided all documentation supported transactions of the month, i.e. manifest, bill of ladings, invoices, credit memos, and new account setups in Oracle

G4S WACKENHUT 2009 – 2011

USO Security Officer

Guarded entryway, also securing other areas, which included mall corridor and elevators.

Greeted those who needed assistance

Tracked incidents and reported them to law enforcement or company officials. Assisted in first aid needs

Jess Hines, Page 2

Professional Experience Continued…

Performed administrative duties, which included writing reports and overseeing other security guards

SERVICE COOPERATION INTERNTAIONAL-DIGNITY MEMORIAL 2008 – 2009

Inside Sales/Family Service Counselor

Assisted families and individuals with essential arrangements ahead of needed time. Exceeded expectations of every family served, staying committed to the communities the organization served.

Provided funeral, cremation, and cemetery services in North America

Generated and closed sales at given location, by way of self-developed leads.

OUTSOURCING SOLUTIONS, INC. 2007 – 2008

Account Representative, First Party

Utilized the Internet, credit bureau reports, electronic directory assistance, location service vendors, company databases, and a variety of tools to actively collect and manage delinquent accounts.

Built rapport over telephone and present information in professional and accurate manner

Took inbound calls and placed outbound calls to resolve and diffuse customer concerns. Resolved disputes and obtained voluntary cooperation

Education & Training

Master of Health Science (M.H.S.), Expected Graduation Date of Dec 2016

Major: Human Environmental Sciences, Consumer Mediation and Negotiation/Environmental Health

and Safety

University of Alabama, Tuscaloosa, AL

Bachelor of Health Science (B.H.S.), May 2015

Major: Human Environmental Sciences, Consumer Affairs (Minor Financial Advice/Business)

University of Alabama, Tuscaloosa, AL

Undergraduate Studies, Major: Psychology, Huntington College, Montgomery, AL

Associate of Science (A.S), Major: Psychology, Snead State Community College, Boaz, AL, May 2006

Advanced Diploma (Advanced Curriculum, Specialization in Latin)

Homewood High School, Homewood, AL, 2004

Technical Skills

Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, and Publisher

Microsoft Windows

Oracle, Lotus Notes, Salesforce.com

Awards

Dean's List

Academic Achievement Award

Academic Excellence Award

National Society of Leadership and Success

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