Management Customer Service,Communication Skills

Location:

Cape Town, WC, 8001, South Africa

Posted:

December 01, 2015

Contact this candidate

Resume:

CURRICULUM VITAE

LINDELWA ABIGAIL NIKANI

ID NO: 821**********

NY 100 No. 72

Gugulethu

7750

073-***-****/ (021-***-****

Email: *********@*****.***

1.PERSONAL INFORMATION

I am a single woman who was born on the 16 November 1982. I am currently working as a cleaner at the Department of Transport and Public Works. I have obtained the Diploma in Public Management and a Certificate in Personal Assistant and Office Administrator. My experience is on customer services, cashier, switchboard operator, administration clerk cook/griller and lastly a cleaner. My interests are to be engaged in a department and be able to apply my skill and be a good asset. My aim is to apply a very effective and efficient service to the public and apply all the skills and experience which I have achieved academically and add with the training that I will be getting from the department.

I am a very willing person who likes to enhance my skills and knowledge within my duties and always put dedication and passion to my work. I always like to work with enthusiasm and like to challenge my skills and experience by urging myself to learn more all the time so that I can get more knowledge as that can help me to gain more skills from the department. I always like to work with different people as that can help improving to work as a team.

SKILLS ACHIEVED ON EXPERIENCE AND QUALIFICATIONS

Communication Skills and Conflict Management Skills

Adapting Skills and Listening Skills

Planning and Organising Skills, Monitoring and Evaluation Skill

Interpersonal and Inter-cultural Diversity Skills

People Management Skill and Teamwork Skill

Self-Management skill and Anger Management Skills

Microsoft office Skill and Office Management Skill

2.EDUCATION

2012: Currently studying part time towards a ND: Public Management: Cape Peninsula University of Technology (CPUT)

Subjects:

Communication

Public Law

Information Technology

Public Decision Making

Self-Management

Public Resources Management

Public Service Delivery1

Public Office Management

Public Office management Theory

2013: Subjects:

Project Management

Public Financial Management

Public Human Resource Management

Communication in a Workplace

Financial Procurement Management

Public Research Methodology

Marketing

Intermediate End user practice 2

2014: Subjects:

Information Management 3

Intersectoral Collaboration 3

Management Information System 3

Public Policy 3

Public Human Resources 3

Programme Management 3

Financial & Procurement Management 3

Public Management Practice 3

2015: Communication for Public Sector 3

2010: Previously studied: I.T. Business Campus

Duration of the course: 1 year (12 months)

Subjects passed: Word, Excel, PowerPoint, (outlook) Internet and Emails, Microsoft Access

1999: Previously studied: Thembelihle High School

Subject passed: Xhosa, English, Afrikaans, Business Economics, Accounting, and Economics

3.WORK EXPERIENCE

Current Employer: Department of Transport and Public Works at Worcester

(Worcester Provincial Traffic)

Previously from Department of Community Safety

Position: General Assistant

Year started: 01 March 2014

Key performance area

Cleaning the department

Scrubbing the walls

Cleaning the windows

Toilets,

Filing and faxing

Preparing for functions

Cleaning the environment as a whole and multi-tasking on other departments by giving a hand when needed

Messenger

Helping with admin duties when done with my chores

Previous Employer: Pick n Pay at Claremont

Position: Previous: Customer Service Assistant, Cashier, Service Area Assistant, Cleaner and Cook/Griller

Year started: 01 November 2003 – 15 February 2014

Key Performance Areas:

Assisting customers with their requests

Handling cash on the tills

Answering calls and transferring them

Preparing food for customers

Cleaning the department, scrubbing the walls, cleaning the fridges, cleaning the environment as a whole and multi-tasking on other departments by giving a hand when needed

Have experience in being a cashier, customer service assistant and service area assistant

Previous Employer: Truworths at Canal Walk (Century city)

Year started: 21 Feb 2001- 31 October 2003

Position: Sales assistant

Cashier assistant

Switchboard operator

Key performance

Answering calls inside and outside calls, referring the calls to required extensions

Assisting customers online with their request and orders

Assisting customers with goods and services provided by the company;

Handle queries from customers;

Stock taking;