Customer Service Representative

Charise Carr

Dallas, TX

***********@*****.*** - 469-***-****

WORK EXPERIENCE

Recruiter

ProStaff / Atterro - November 2013 to November 2015 Develop and execute recruiting plans

• Source candidates using various recruiting sites

• Deliver a high quality candidate, and hiring manager experience throughout the recruiting and onboarding lifecycle.

• Screen/Interview applicants to obtain information on work history, training, education, and job skills Fraud Analyst

Microsoft - November 2012 to February 2013

Reviewed and analyzed transactions to determine if they were fraudulent.

• Investigated improper transactions and provide resolution to the customers.

• Executed day to day resolutions of complex problems and customer complaints

• Maintained a log to determine trends

Accounts Payable Clerk

Hotels.com - March 2012 to October 2012

Operate bookkeeping machines to copy and post data, make computations, and compile records of transactions.

• Verify completeness and accuracy of original documents such as business property statements, tax rolls, invoices, bonds and coupons, and redemption certificates.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Customer Service Representative

PFSWeb - September 2011 to March 2012

to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Refer unresolved customer grievances to designated departments for further investigation. Legal Assistant

United States Attorney's Office - January 2011 to April 2011 Receive and place telephone calls.

• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.

• Organize and maintain law libraries, documents, and case files.

• Attend legal meetings, such as client interviews, hearings, or depositions, and take notes. EDUCATION

Liberal Arts

University of Texas at Arlington - Arlington, TX

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