Human Resources Manager, HR Business Partner

Mary Battistelli

* ****** **** ****, *******, Massachusetts 01915

978-***-**** ****.***********@*****.***

Human Resources Leader

A dedicated and versatile HR Business Partner with experience in both start-up and established HR departments. Excellent communication and interpersonal skills, with the ability to build strong relationships across the organization. Strength in coaching managers toward effective employee relations, engagement, and performance improvement strategies. Active participant in senior leadership meetings and performance and quality improvement initiatives.

Experience includes:

Policies and Procedure Development

Job Description Creation

Employee Relations

Compensation Analysis and Benchmarking

Talent Management

Program Development

Employee Engagement Strategies

Onboarding and Orientation

Personnel File Creation and Maintenance

Applicant Screening and Clinical Credentialing

Benefit Administration

Knowledge of and Adherence to CMS and DPH Standards

Professional Experience

LAHEY HEALTH AT HOME, Beverly, MA 2006 – 2015

The Home Care Division of Lahey Health, formerly Lahey Clinic, Lahey Hospital and Medical Center, and Northeast Health System, including Beverly Hospital and Addison Gilbert Hospital.

Human Resources Manager, Home Health Services Sector (2010 – 2015)

Member of leadership team, including directors and managers, with a collective staff census of more than 250 employees. Provided HR expertise to leadership and employees in three program areas: Lahey Health at Home Certified and Private Duty Home Care, and Lifeline Home Monitoring Services.

Successfully integrated HR management functions for private duty and home monitoring services with certified home services. Brought system practices into alignment with Lahey Health system practices.

Created a new agency orientation program that included materials. Provided full-day orientation for new employees and ensured accurate documentation, adherence to policies and procedures, and successful onboarding.

Successfully sourced, screened, and interviewed management, clinical, administrative, and para-professional candidates using limited resources. Capitalized on strong networking skills.

Creatively assessed candidate skills and strengths, built a strong pool of candidates, and filled challenging positions with top talent.

Participated in weekly director team meetings, contributing to problem resolution, organizational development, program integration, and growth strategies.

Coached managers on employee relations issues, performance challenges, and consistent adherence to policies.

Human Resources Manager, Northeast HomeCare (2008 – 2010)

Responsible for all aspects of Human Resource Management:

Coached managers and leaders on talent acquisition, performance reviews and disciplinary procedures, employee engagement, and succession planning strategies. Increased employee retention and satisfaction.

Managed talent acquisition from senior management to clerical and averaged 40% annual growth of new talent. Maintained exceptional retention rate over a span of nine years.

Provided onboarding for new employees, including agency orientation, new hired documentation, benefit enrollment, and training coordination (OSHA, HIPAA, harassment, code of conduct).

Developed HR policies and procedures and ensured consistency of treatment, compliance, and a safe work environment.

Created job descriptions and performance review criteria for clinical and business department positions, providing structure for employee development and training.

Developed and maintained personnel and medical files in compliance with federal and state employment law and Home Health CMS and DPH regulations.

Monitored and ensured compliance for HIPAA, OSHA, workers’ compensation, and FMLA.

Screened all candidates, including preliminary interviewing, contacting professional references and performing required background checks, and credentialing.

Director of Human Resources, Northeast Senior Health Division (2006 – 2008)

Led HR function that included talent acquisition, OSHA reporting, policy development, and employee relations for certified and private duty home care programs and Spectrum Adult Day Program.

Recruiter and Human Resources Coordinator, Northeast Senior Health Division (2006)

Developed talent acquisition strategy for new start-up certified home care agency affiliated with a multi-hospital system. First employee hired to facilitate talent acquisition, program development, and creation and adherence to policies and procedures.

PARTNERS AT HOME, Beverly, MA 2004 – 2006

Human Resources Coordinator

Developed the Human Resources Department for Partners’ new start-up private duty home care agency.

Established confidential personnel and medical files.

Managed payroll for 60 employees.

Led talent management for administrative and field staff. Interviewed candidates and generated job offers.

Conducted pre-employment screening, CORI, OIG Sanction, license verification, reference checks, and required medical clearances.

Provided onboarding to new employees, including orientation and review of policies, practices, documentation, and benefits.

Guided managers in employee relations, employee engagement, performance improvement goals, and succession planning strategies.

ASSOCIATED HOME CARE, INC., Beverly, MA 2000 – 2003

Coordinator

Interviewed and researched references and the past employment of applicants. Supervised and scheduled field staff with regard to schedule adherence and the following of policies and procedures.

Education

Bachelor of Science, Psychology, Salem State University, Salem, MA

Memberships

Home Care Alliance for Human Resources Professionals

Society for Human Resource Management (SHRM)

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