Customer Service

Summary

Highlights

Accomplishments

Experience

Brandy Hixon

***** ******** *****

Austin, TX 78753

Cell: 512-***-****

***************@*****.***

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction. Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Resourceful

Dedicated team player

Strong interpersonal skills

Adaptable and flexible

Patient and reliable

Professional and mature

Understands grammar

Time management

Self-directed

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Exceeded corporate target for customer satisfaction for 6 months in a row. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Solutions specialists, 08/2014 05/2015

Invenio Marketing Solutions Austin, TX

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Bar Manager, 11/2013 07/2014

Wriggley's Pub Georgetown, TX

Initiated negotiations regarding vendor contracts and kept updated records of contracts. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Regularly updated computer systems with new pricing and daily food specials. Worked closely with the chef and cooks to determine menu plans for special events or occasions. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Education

Shift Manager, 12/2010 01/2013

Denny's Round Rock, TX

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. University of Utah Salt Lake City, United States Communications

University of Texas at Arlington Arlington, TX, United States General studies

2001 Mansfield High School Mansfield, TX, United States High School Diploma General

Contact this candidate