Curriculum Vitae

Amanda Yulia Ollysa

Jalan PLK * Cililitan, East Jakarta, Indonesia

+628*********/+628**********

acsngm@r.postjobfree.com ; acsngm@r.postjobfree.com

Skype : amandaolly91

Single

Christian

Surabaya, July 6th 1991

Educational Background

1994 – 1996 Christian Kindergarten, Alpha Omega Surabaya

1996 – 2002 Primary School, SD Marsudirini Bekasi

2002 – 2005 Junior High School, SMP Marsudirini Bekasi

2005 – 2008 Tourism Vacational High School, SMIP Paramitha 1 Jakarta

2008 – 2011 Gunadarma University, Faculty of Letters

Major : English Letters ( The latest GPA : 3.39 / 4 )

2012 – present Suryadarma University, Faculty of Law

Major : Law ; Estimated graduation year : 2017

Current GPA : 3.13 / 4

Skills

Languages English, Indonesia

Operating system Windows (XP, 7 and 8)

Software Microsoft office

Working experience

Aug 2015 – Present Team Leader of Lazada Indonesia campaign at PT. Transcosmos Indonesia

Responsible for:

- supervise and coordinate all agent to follow the sop and improve their

performance

- coaching and monitoring

- reporting (daily, weekly, monthly basis)

May 2015 – July 2015 Supervisor of Sony Xperia campaign at PT. Teleperformance Indonesia

Responsible for:

- supervise and coordinate all agent to follow the sop and improve their

performance

- innovate the improvement plan

- coaching and monitoring

- reporting (daily, weekly, monthly basis)

Feb 2015 – May 2015 Supervisor of Moneygram campaign at PT. Teleperformance Indonesia

Responsible for:

- supervise and coordinate all agent to follow the sop and improve their

performance

- innovate the improvement plan

- coaching and monitoring

- reporting (daily, weekly, monthly basis)

Jul 2014 – Feb 2015 Supervisor of Toshiba campaign at PT. Teleperformance Indonesia

Responsible for:

- supervise and coordinate all agent to follow the sop and improve their

performance

- innovate the improvement plan

- coaching and monitoring

- reporting (daily, weekly, monthly and yearly basis)

Apr 2014 – Jun 2014 PIC / Team Leader of Toshiba campaign at PT. Teleperformance Indonesia

Responsible for:

- Coaching and monitoring all agent of their call.

- Helping the supervisor to do the offine task and the administrative report.

- Make sure the agent is following the SOP.

Dec 2013 – Mar 2014 Customer Support Representative for Toshiba TV and home appliances, Singapore area at PT. Teleperformance Indonesia

Responsible for:

- Assisting the customer to arrange the service

- Registering all particular product upon the customer’s request

- Providing some troubleshooting steps for Toshiba TV and home appliances

product

- Handling customer’s complaints over the phone and email

- Assisting another CSR in order to follow the SOP and assists the customer

2011 – Nov 2013 Technical Support Representative for Toshiba notebook, South East Asia

region at PT. Teleperformance Indonesia

Responsible for:

- Assisting customers in troubleshooting software issues with their

Toshiba laptop and other related devices

- Assisting customers and resellers in registering notebook and other

related devices warranty

- Providing customers with information related with their notebooks

- Completing offline task regarding warranty extensions

- Handling customers complaints over the phone and email

2010 – 2011 English part time teacher, ELP (English Language Program)

Responsible for :

- Teaching basic english for primary school students and intermediate

english for junior high school students

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