Customer Service Sales

Jacob Rutherford

**** ****** **** • Grand Blanc, Michigan • 48439

CELL 810-***-**** • E-MAIL ******************@*******.***

EXPERIENCE Assistant Manager

Fast Wireless, Davison, MI

January 2015 - Present

Consistently met and exceeded all sales goals

Responsible for store when manager is off duty

Performed service work on cell phones

Provided customers with excellent customer service

Helped the store reach its highest Quintile in first month

Mortgage Banker

Quicken Loans, Detroit, MI

June 2014 – December 2014

Sold and originated mortgages

Federally licensed in 12 states

Provided high level of customer service

Obtained highest number of mortgages sold on team

Store Manager

Fast Wireless, Clio, MI

August 2013 – June 2014

Consistently met and exceeded all store sales goals

Managed and created weekly schedules for a team of 3 employees

Developed and provided motivational training sessions for employee

Reviewed resumes and conducted interviews of potential new employees

Generated sales leads from local businesses

Prepared store for audits

Assistant Manager

Fast Wireless, Clio, MI

November 2012 - August 2013

Consistently met and exceeded all sales goals

Responsible for store when manager is off duty

Performed service work on cell phones

Provided customers with excellent customer service

Maintained highest rated CSAT and ReadyNow percentage in the store

Sales Associate

Fast Wireless, Clio, MI

April 2012 - November 2012

Consistently met all sales goals

Provided customers with excellent customer service

Sales Associate

Genesee Valley Auto Mall, Flint, MI

August 2011 - December 2011

Consistently met all sales goals

Provided a high standard of customer service

Store Manager

The Retail Outsource, Flint, MI

August 2010 - August 2011

Consistently met and exceeded all sales goals

Supervised employees and held retail environment sales tactics training sessions

Created weekly schedules for all employees

Stabilized the relationship between an outside company and a corporation

EDUCATION Mott Community College, Flint, MI, August 2008 - May 2011

Graduated with Associate degree in Applied Sciences, May 2011

Named to Dean’s list Spring 2009, Fall 2009, Spring 2010, Fall 2010, Spring 2011

Maintained a 3.5 GPA through the entirety of enrollment

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