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Oracle Service

Location:
Racine, WI
Posted:
December 03, 2015

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Resume:

Srini Challa

E mail: acsn99@r.postjobfree.com Cell: 407-***-****

Oracle SCM functional Consultant

Summary

Over 14 years of professional experience, which includes around 10 years of Functional Consulting experience in providing solutions for support, maintenance, upgrade and implementation of Oracle Applications E-Business Suite Releases 11i, Release 12 and Oracle Fusion SCM.

Hands-on involvement on all phases including Definition, Operations Analysis, gathering business requirements, GAP analysis, process mapping, solution design, configuration, Customization, Build, Transition,/Production cut over, user training, support and maintenance experience of Oracle applications.

Well experienced with hi tech engineering, Logistics, Manufacturing, Electronics, healthcare business domains.

Functional work experience on Oracle SCM Modules (INV, OM, Purchasing, iprocurement, Advance Pricing, WMS, BOM, WIP, MRP, Quality, Engineering, Configurator, AME) and Oracle Fusion SCM applications (Distribution Order Orchestration (DOO)).

Strong Experience in implementing Quote/Order-to-Cash and Procure-to-Pay Business Process flows.

Good functional work experience on Oracle OSP and subcontracting business flows.

Functional experience on Discrete and Process manufacturing industries.

Good functional knowledge in Oracle Finance Modules (GL,AP, AR), Advanced procurement (Sourcing,iSupplier,Procurement Contracts,Services Procurements) and Oracle CRM Modules (CRM Foundation, Installed Base, Field Service, Depot Repair, Service Contracts).

Excellent leadership, communication, client facing and presentation skills and understanding business applications.

4 years domain experience in IT Business Development, Customer Relationship, Sales and Services.

Technical Skills:

Technologies: Oracle EBS Release 11i & Release 12, Oracle 9i, PL/SQL, Toad, Data loader.

Functional Expertise: Oracle EBS: INV, OM, PO, Advance Pricing, MSCA,WMS, BOM, WIP, MRP, Quality, Engineering, Configurator, AME, AP, AR, Oracle Fusion SCM modules: DOO.

Professional Experience:

Client: PetSafe, Knoxville TN USA

Duration: May 2015 – Oct 2015

Role: Oracle EBS Functional Consultant.

Project: Oracle Applications upgrade from Release 11i to Release 12.2.4

Modules: Oracle Order Management, Advanced Pricing, iStore, Inventory, Purchasing modules

Responsibilities:

Key team member of Oracle EBS 11i to R12.2.4 upgrade project.

Participate in client workshops and meetings to understand the current business processes.

Present the Proof Of Concepts (POCs) with R12 solutions on OM, iStore,Shipping, Advanced Pricing, Inventory, Purchasing, Demand Class ATP,GOP.

Responsible for publishing content, new minisites and new catalogs for Istore in R12.

Present and train the users on key process changes and new features of Oracle EBS Release 12 with documentation.

Help business users to complete the high level business process testing with R12.

Work with key business users to identify the process gaps and recommend the alternative solutions.

Provide out-of-box solutions to eliminate customizations using new R12 features.

Prepare Upgrade Assessment and Impact analysis of current business process due to upgrade changes/enhancements.

Preparation of the environment for Conference Room pilot (CRPs).

Resolve all functional issues during testing with R12 instance.

Client: GE Energy Management MDS, Rochester NY USA

Duration: Jan 2014 – Apr 2015

Role: Oracle EBS Functional Lead

Project: Oracle Applications Production Support and Enhancements Release 11i and R12

Modules: Oracle SCM, Mfg., CRM, PLM (Enovia) modules

Responsibilities:

Act as a single point of contact for all production issues for Rochester, NY manufacturing site

Resolve hanging Oracle Production issues at the shop floor with Oracle Distribution(Inventory, Purchasing, Order Management, Advance Pricing, Shipping,MSCA, Configurator), Manufacturing (WIP,BOM,Engineering,Quality),Service (IB,Depot Repair,Service Contracts) and PLM (Enovia) modules

Liaison between Business and IT to identify process gaps, setup,Testing,design issues

Work with external systems integrated with Oracle (PLM, Kewill, Web Methods, GXS, Apex, Clear Orbit, OLS, EDI etc;)

Work with Kewill-FLAGSHIP (WMS) technical team on Kewill integration, shipment, and report/Print issues.

Resolved the issues with Consignment inventory with external system(Forces).

Involved in custom interface design between Oracle EBS and external WMS (Kewill).

Resolved production issues with Mobile Supply Chain (MSCA) during final QC process and WIP returns, WIP job completions.

Provided the solution for Outside Processing flow for certain models.

Defined new Oracle Quality Plans for receiving, Inspection, item validation, vendor management process.

Designed custom process in quality module for Model frequencies,TRS validations,ASL/AML rules, Factory Order reports.

Implemented new quality plans for trading partner validations.

Resolved integration issues with third party PLM system while importing items,models into Engineering and Inventory modules.

Resolved production issues in Oracle Engineering module for new ECO creation, implementation, and revision dates.

Implemented new custom mapping between PLM(Enovia) system and Oracle Inventory, BOM, Engineering modules.

Configured new suppliers for EDI and Clear Orbit process transactions.

Configured new Sourcing Rules, Assignments, Approved Supplier Lists (ASLs) in Purchasing.

Configured Purchasing with planning module for automatic Blanket Releases and Forecast data.

Resolved production issues on ASN shipments,Supplier returns,Supplier item configurations.

Designed and modified OM Order Types (Workflow) for return and service orders (Depot Repair) and custom holds.

Functional design of alerts to notify business and end user up on certain events like Return Material Receipt, RMA due to expire.

Provided solutions on Project Costing issues with specific work orders.

Resolved Item Costing related issues during the WIP work order process.

Resolved the error transactions in Installed Base for Depot repair, service contract orders.

Provided solutions on parts Ownership, RMA line status, RMA line price issues.

Automated Service Analysis Report for Depot repair orders by customization.

Designed custom pricing attribute mappings and resolved pricing issues.

Defined manual modifiers and updated the qualifiers with bulk data using Data Loader.

Designed a new pricing context attributes for ATO item price calculation.

Resolved Oracle Inbound and Outbound EDI transaction issues (EDI 850, EDI 855,EDI 856, EDI 860,EDI 910, EDI 830).

Successfully completed the first Oracle Physical Inventory Counting process as per schedule using Data Loader and external tools.

Involvement in business requirement, GAP analysis, process mapping, solution design, configuration, Customizations, user training for Oracle EBS at Site level.

Designed and updated MD050s, TE 040s to provide functional design and test cases for outstanding issues,new enhancements and new product introductions.

Provide Root Cause Analysis, recommended resolution.

Worked on Oracle Service Requests (SRs) with Oracle to resolve the issues encountered in Production Environment.

Resolved the pending/stuck transactions to enable smooth Month/Quarter/Year closing.

Client: Expedia Inc., Bellevue, WA USA

Duration: Sep 2013 – Dec 2013

Role: Oracle Order to Cash Functional Consultant

Project: Oracle Applications Release 12.1.3 Production Support

Modules: Oracle OM, Advance Pricing, Account Receivables.

Responsibilities:

Responsible for evaluating existing business processes, gather and understand new requirements, resolving existing business issues, and deliver a comprehensive solution within the Oracle Applications 12i framework.

Responsible for Order to Cash flow production issues in Oracle OM, Advance Pricing and AR modules for Expedia Hotel Collect business.

Worked on the scheduled job/process production issues in Control-M tool and Config Snapshot tool for the customization impact analysis.

Defined new pricing formulas and modifiers with promotional goods.

Streamlined the process of Order Management by customizing the workflow for smooth closure and invoicing for Hotel Collect business.

Worked on Conversions to import orders and invoices from legacy system.

Resolved production issues on bulk orders data import custom process.

Designed a custom process to automate Expedia Group Hotel invoice creation and sales order closure.

Created and updated MD050s to provide functional design of the outstanding issues and new enhancements related to Order Management and Receivables modules.

Involved in month-end and quarter-end activities: Processing all closed Sales Orders, Accounts Receivable Closing and posting transactions to General Ledgers.

Coordinated and worked with Technical, DBA and Offshore teams to resolve the production issues and to complete the new enhancements.

Worked on Oracle Service Requests (SRs) with Oracle to resolve the issues encountered in Production Environment.

Client: PPG Industries Inc., Pittsburgh, PA USA

Duration: Mar 2013 – Aug 2013

Role: Oracle OM and Purchasing Functional Consultant

Project: Oracle Applications implementation Release 12.1.3

Modules: Oracle Order Management and Purchasing

Responsibilities:

Participated in Oracle boot camp meetings and demonstrated the oracle OM and purchasing functionalities at high level.

Gathered information through interview sessions with key users in order to understand the existing business processes, current issues and challenges of the business with Quote to Cash business process and purchasing divisions.

Visited Client sites to understand the client business flow and systems process.

Participated in Workshops with client business and IT leads to gather the initial requirements for Oracle R12 implementation project.

Involved in meetings with other Oracle teams and client business and IT teams to study and understand the client legacy systems.

Prepared the requirements for Oracle OM and purchasing module implementation.

Identified the process gaps between business and Oracle Application.

Prepared AS - IS and TO-BE documents with the solutions

Conducted CRPs with client IT and business leads for Quote to Cash custom flows

Functional design for EDI order validation and interfacing the same to order import interface

Client: Darden Restaurants Inc., Orlando, FL USA

Duration: May 2012 – Mar 2013

Role: Oracle lead SCM Functional Consultant

Project: Oracle Applications upgrade from Release 11i to Release 12.1.3

Modules: Oracle Supply Chain (PO, Quotes, OM, Pricing, INV, Costing, WMS, BOM, MRP), Oracle AME (AP)

Responsibilities:

Responsible for all SCM (INV, PO, OM, Pricing, WMS), Manufacturing (BOM, MRP) modules and Oracle AME for AP module upgrade activities of the project from 11i to R12, planning the pre upgrade tasks, inline and post upgrade tasks with documentations.

Prepared Upgrade Assessment and Impact analysis of current business process due to upgrade changes/enhancements.

Resolved Standard Costing production issues.

Resolved receiving and shipping issues with WMS module at warehouse.

Worked on WMS Label printing issues.

Configured new picking and put away rules for warehouse management.

Worked closely with business key users to gather the functional inputs and requirements for Oracle AME implementation.

Defined new AME rules with conditions and attributes for invoice matching, validation, holds, messages, escalations and approvals.

Designed the complete custom Oracle AME Business Rules, Attributes, Conditions to simplify the AP invoice workflow approval process with new approval hierarchies.

Define and Setup DFFs with value sets for AP, INV, PO modules to meet the business requirements.

Preparation of the environment for Conference Room pilot (CRP), User Acceptance Test (UAT) sessions and demonstrating the R12 product overview sessions to users.

Effective training to the client end users on R12 SCM modules (Oracle INV, PO, OM, WMS,MRP,Pricing), AME giving special emphasis on changed features.

Effective interaction with off shore technical team to developing, testing and migration of custom components (Forms, Reports and Workflows).

Defined new Approval Groups and Hierarchies for Purchasing and Payables departments.

Logged Service Requests (SR) and worked with Oracle Corporation to get the fix on the Upgrade issues.

Client: Consolidated Graphics, Inc. (CGX), Tennessee, TN USA

Duration: Jun 2011 – Apr 2012

Role: Oracle SCM Functional Consultant

Project: Oracle Applications Release 12.1.3 and Oracle Fusion DOO Implementation

Modules: Oracle Supply Chain (PO, OM, Pricing, INV, BOM,WIP), Oracle Fusion (DOO)

Responsibilities:

Worked on Oracle Application SCM (INV, OM, Shipping, Advance Pricing, WIP) modules of Release 12.1.3 and Oracle Fusion SCM application (DOO, PIM) as a functional consultant lead.

Extensively involved in Client Requirement Gathering, Identifying the business processes, Discussions on future enhancements by various interactions with key business users and business communities.

Participated in all CRP meetings at client facility (TN, USA) with demonstrations.

Defined new price lists, modifiers and qualifiers for items.

Defined Orchestration Processes with steps and tasks.

Defined Jeopardy priorities, constraints for user actions.

Implemented order flows like Standard, Internal for Standard, ATO items and customized the workflows accordingly.

Implemented the Batching logic to group the sales order lines as a batch for stream line the Production Process (WIP).

Customized the Order Sourcing as per the Sourcing logic based on the order quantity of order type.

Implemented the customizations on Inventory locators to enable the availability of the locator with quantity for sales order demand.

Customized Advance shipment notifications with tracking numbers to customers.

Customized the Customer creation and update process along with Order Import Process.

Done the Data Mapping between the current and future systems and identified the gaps.

Developed functional design documents (MD.050), System setup configuration documents (BR 100) and Test Case documents (TE.040) with business process scenarios for Oracle INV, OM, WIP, Pricing, DOO modules.

Initiated and Involved in daily Client meetings and calls with Client Manager and onsite team to update the progress on enhancement/customizations, testing activities and status of the issues.

Worked with offshore technical team on technical components and customizations to provide the functional inputs and test results.

Worked on the R12 production issues and resolved them with priority by providing solutions.

Client: Symmetricom Inc., San Jose, CA USA

Duration: Jan 2011 – May 2011

Role: Oracle SCM Functional Lead Consultant

Project: Oracle Applications Production Support (AMS) - Release 11i

Modules: Oracle Supply Chain (PO, iprocurement, OM, Pricing, INV, BOM,WIP)

Responsibilities:

Worked as Onsite functional lead and took the complete responsibility of Symmetricom Production issues.

Co-ordinated and guided the offshore team to get the quick resolutions on Oracle production issues.

Closely worked with business users and client manager and reduced the escalations from client business.

Prepared BR100 (Setup) and MD.50 documents on distribution modules (INV, OM, Pricing, WSH, PO, iprocurement, WIP, BOM) as per the changes suggested by Client.

Provided effective training to the client end users with training documents on distribution modules.

Initiated daily interactions with offshore team with WebEx tool to understand the issues and progress.

Implemented the alerts for sending acknowledgements to customers upon Order booking and updates.

Designed new price lists and formulas in Advanced pricing.

Implemented approval processes to view and approve the PO documents.

Customized the Pick Slip, Packing Slip Reports as per business requirements.

Implemented the new picking rules and defaulting rules to meet the requirement.

Worked with DBA team by raising Infradesk (Internal Tool) tickets for patch applications, other technical issues/inputs and to move the changes/fixes to move into Production system.

Initiated weekly and Bi-weekly conference meetings with client BSAs to understand the priority of the issues and assign the tickets to offshore team as required.

Worked on Oracle Service Requests (SRs) with Oracle to resolve the issues encountered in Production Environment.

Client: Cabot Micro Electronics, USA

Duration: Jul 2010 – Dec 2010

Role: Oracle SCM Functional Lead Consultant

Project: Oracle Applications upgrade from R11.5.10 to R12.1.1

Modules: Oracle Supply Chain (PO, Quotes, OM, Advance Pricing, INV, Installed base, Depot Repair)

Responsibilities:

Responsible for upgrade activities of the project from 11i to R12, planning the pre-upgrade tasks, inline and post upgrade tasks with documentations

Preparation of the environment for Conference Room pilot (CRP) sessions and demonstrating the R12 product overview sessions to users spanning different geographies (USA, Singapore, Taiwan, Japan)

Effective training to the client end users across geographies on R12 distribution modules (Oracle INV, PO, OM, Advance Pricing) giving special emphasis on changed features.

Resolved Item Costing related issues during the work order process.

Customized the form to capture the allocation changes in Transact move order form.

Defined new defaulting rules for quoting process.

Designed custom process to import quotes from external systems.

Effective interaction with off shore technical team members to deliver the migration of custom components.

Prepared BR100 (Setup) and MD.50 and user training documents on distribution modules (Oracle INV, PO, OM, Advance Pricing) and Services (IB and Depot repair) of R12 release.

Implemented business flows for item types like Model and Standard items.

Implemented new custom workflow for Quote to Cash order and Depot repair orders.

Designed new alerts on Quote approvals and changes.

Implemented new Price lists with modifiers and formulas.

Customized the inventory allocation process for Lot controlled items in Transact Move Orders Form.

Defined the new inventory picking rules and new subinventories.

Defined new Purchasing Approval Groups and Hierarchies

Implemented form personalizations for Purchasing Buyers and Inventory Transact Mover Orders forms

Closely worked with technical team to fix the reports, upgrade, and customization issues.

Defined custom process for closing return orders in Depot Repair.

Client: Clopay Corporation, USA

Duration: Mar 2009 – Jun 2010

Role: Oracle SCM Functional Lead Consultant

Project: Oracle Applications R12.0.6 Production Support

Modules: Oracle PO, OM, iStore, Advance Pricing, INV, BOM, WIP, Installed Base, Field Service

Responsibilities:

Worked as a functional team lead for Enhancements, Supporting of Oracle OM, Advance Pricing, PO, INV, BOM, WIP modules on Oracle EBS R12 environment.

Implemented business flows like Intercompany, Drop Shipment, RMA and ISO with different order types.

Resolved production issues on Oracle Installed Base, Field Service and Service Contracts.

Worked on Oracle iStore Admin activities like: Catalog Management, Content Management, Item Maintenance, Pricing Maintenance, Store Maintenance, Customer Inquiry, Order Inquiry, User Maintenance

Resolved production issues related to iStore module.

Worked on new UI design and publication in iStore module.

Implemented new alerts to get notified upon sales order changes.

Customized the forms to meet Intercompany and ISO process requirements.

Designed new workflows for Quotes with new order types.

Defined custom process for Quote to Cash business flow with alerts.

Resolved production and design issues on Pricing (Price list, Formulas and pricing attributes).

Customized the inventory receipt form to meet the client requirement.

Customized the OM reports like SOA, Pick Slip and Packing Slip reports.

Implemented new procedure for Clopay Testing process with new templates and approvals.

Successfully completed the Clopay Archiving Project for the data till 2008.

Initiated and Involved in daily Client meetings/calls with Client Manager and onsite team to update the progress of the testing activities and status of the issues.

Developed new functional documents (MD.050) and test case scenarios (TE.040) as per the client business requirements and prepared issue based test scripts.

Logged Service Requests (SR) and worked with Oracle Corporation to get the fix on the Production issues.

Provided the effective support for Inventory month end close process by clearing all pending transactions.

Client: DELL, Malaysia

Duration: Jan 2008 – Feb 2009

Role: Oracle SCM Functional Consultant

Project: Oracle Applications Production Rollout Release 11i

Modules: Oracle Supply Chain (PO, OM, Pricing, INV)

Responsibilities:

Worked as a functional consultant at client place (onsite) in Malaysia to study the business processes/Systems and gather the business requirements of Asia Pacific region to implement Oracle Application.

Implemented the business process flows with customizations to meet the requirements.

Prepared AS-IS and TO-BE documents for INV, PO, OM and custom modules (DCSS, SDS, SMART, and DEPTs).

Interacted with key users and technical teams to understand the integration and dataflow of the legacy systems.

Implemented the new business flows for shippable and non-shippable items.

Done the Data Mapping between the current and future systems and identified the gaps.

Prepared the Functional Design documents (MD.050), Setup Document (BR 100), Test Script Document (TE 040).

Customized the INV and OM Reports like SOA, Item Status, Pick Slip and Bill of lading.

Implemented a new business flow to meet the ISO requirement.

Configured the system for Oracle Inventory, Purchasing and Order Management modules.

Implemented the new business flows for shippable and non-shippable items.

Implemented the new sourcing rules and approval groups in Purchasing.

Customized the forms in Inventory to capture the availability of quantity, status.

Implemented the form personalization to capture the changes in sales order lines.

Logged Service Requests (SR) and worked with Oracle to get the fix on the Production issues.

Client: PPG Industries, USA

Duration: Sep 2007 – Dec 2007

Role: Oracle SCM Functional Consultant

Project: Oracle Applications Implementation Release 11i

Modules: Oracle Supply Chain (PO, OM, Pricing, INV)

Responsibilities:

Was involved in the implementation project as Functional Consultant.

Done the Configuration Setups related to Distribution Modules (INV, OM, Pricing, PO).

Implemented the business flows for Intercompany and RMA processes.

Defined sourcing rules to create Configuration BOM in desired manufacturing organization.

Customized the reports in OM like Pick Slip, SOA.

Implemented new price lists,modifiers and formulas.

Implemented the alerts to send the notifications to user community.

Prepared all functional documents like BR 100, MD.50 TE.40 for Distribution Modules.

Configured dev and test instances for user testing and participated in CRPs, UATs with the key users.

Logged Service Requests (SR) and worked with Oracle to get the fix on the Production issues.

Client: GE Healthcare, USA

Duration: Dec 2005 – Sep 2007

Role: Oracle SCM Business Analyst

Project: Oracle Applications Production Support (AMS) - Release 11i

Modules: Oracle Supply Chain (PO, OM, Pricing, INV, WIP,BOM)

Responsibilities:

Worked on all Distribution related issues as a PST (Production Support Team) Member.

Closely worked and resolved the web tool (EOM) Functional issues.

Helped the users by providing User Training on INV, OM, Shipping, Pricing, PO, WIP, BOM modules thus reduced the number of issue escalations during the Quarter close by proper interaction and guidance.

Implemented new process for production migration with proper approvals.

Implemented INV, OM, Pricing and PO related Solutions into Clarify Solution Database and incorporated all the solutions in solution database.

Through Continuous monitoring of repeated /new functional issues (Eg. Sales order line status, PBRR, IIP and workflow) on OM, INV Modules and worked with Consultants (TCS) to find out the Root Causes, which resulted in significant case inflow reduction.

Coordinated with Oracle to get permanent fix by logging TARs for distribution and manufacturing issues.

Coordinated with key users and CSMs (Client Service Manager) for quick resolution of the issues.

Prepared SOPs and coordinated with users to fix regular issues by themselves.

Done the incremental setups as per business requirement by getting the approvals from Module Experts (ME) and CSMs.

Resolved pending transactions to enable smooth Month/Quarter/Year closing.

Company: Maxwell Information Systems, India

Duration: Nov 2001 – Nov 2005

Role: Business Development Executive (Sales and Services)

Responsibilities:

Responsible for Marketing and business development of Web Services and VOIP Solutions.

Analyzed customer’s requirements and designing packages accordingly.

Appointed and Coordinated with the dealers and resellers for Web and VOIP Solutions.

Prepared statements and quotations of the various product packages.

Involved in interactions with prospective clients at all corporate levels to get the opportunities and turn them into sales leads.

Had the good relationships with existing clients who intern generated new business, references and renewals.

Retained the existing customers by analyzing the emerging market trends and competitors analysis.

Coordinated with Technical Team for technical support and for other support like design changes.

Provided After Sales Service for Customer as per the service contracts.

Identified marketing initiatives through customer research and develop targeting and segmentation plans.

Leading the marketing team in promotional program design, campaign development and project management efforts.

Improved servicing rate and quality solutions.

Education

MBA in Management Information Systems, Periyar University, TN, India



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