Customer Service Manager

CHARLES SANCHEZ

*** ****** ****** - **********, ** 07109

973-***-**** - ******@*****.***

OBJECTIVE:

Launch a dynamic career at a firm where my skills, expertise and Accounting /Management knowledge will be leveraged to achieve the long-term goals of the organization

EDUCATION:

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Rutgers Business School – Newark, NJ

Bachelor of Science, Accounting & Management Expected Graduation: December 2015

Member, Association of Latino Professionals in Finance and Accounting (ALPFA), New Jersey Society of Certified Public Accountants (NJSCPA)

3.22 cumulative GPA

150-credit program

ESSEX COUNTY COLLEGE, Newark, NJ

Associate in Science, Accounting and Business Administration December 2013

Graduated with a 3.63 cumulative GPA

Dean’s List, All Semesters 2012 – 2013

Member, Phi Theta Kappa Honor Society

PROFESSIONAL EXPERIENCE:

EUROIMMUN US, LLC, Morris Plains, NJ July 2008 – February 2012

Purchasing Manager

Liaison. Helped accounts payable keep expenditures to the minimum by performing research and negotiating new contracts, with best financial terms, between new suppliers and company

Reduced backorders rate dramatically by forecasting sales with management and placing orders to replenish goods as needed

Using QuickBooks managed inventory and created reports to update management

Increased distribution significantly by creating Standard Operating Procedures (SOP’s) for both shipping and receiving departments to implement better Internal Control and to expedite the processing of orders

Reduced customer complaints and returns by supervising shipping and receiving in the company to ensure accuracy and efficiency

Helped increase total sales in the company through customer satisfaction by coordinating and customizing shipping procedures with sales department to comply with customers’ requests

GREG MANNING AUCTIONS, West Caldwell, NJ August 2003 – November 2007

Shipping/Customer Service Supervisor

Maintained delivery schedules on time by supervising both shipping and receiving departments to ensure accuracy and to execute scheduled tasks smoothly

Selected by management as Acting Shipping Manager when Shipping Manager was absent

Achieved customer satisfaction by supervising and making sure all temporary personnel working during auction day was always attentive and ready to help clients

Assisted to keep a smooth and organized flow during auctions by acting as a store greeter, and also by coordinating and supervising all floor activities

Successfully supported company’s culture by maintaining the link between clients and the company through constant and direct interaction with entire clientele

SKILLS:

Bilingual English/Spanish. Team player, punctual and detail oriented

Knowledgeable in Microsoft Word and Excel, and demonstrated ability to manage efficiently

Motivated, hardworking self-starter with excellent organizational and analytical skills

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