Customer Service Management
Resume:
RODNEY D. BOMAN
Toledo, OH *****
******@*****.***
PROFESSIONAL SUMMARY
Financial management professional with experience in process improvements, organizational development, strategic planning, and cash management. Strength in budgeting, forecasting, and parent/subsidiary relationship financial statements. Customer service and human resource involvement provide additional resources to be an effective communicator and manager.
PROFESSIONAL EXPERIENCE
Roth Companies, Cleveland, Ohio
Director of Finance, September 2013 - Present
Controller, November 2011 – August 2013
Manage all day to day financial activities for 4 interrelated construction companies compromising the Roth Companies with 75 employees.
Appointed lead executive during the acquisition of the Farrow Group in April 2014.
Create and maintain budgets including statistical analysis of actual against budget and make recommendations for operational changes to remain in budget in excess of $12.0 million.
Complete financial statements – parent and subsidiary – for all companies. Include all related analysis and reporting.
Supervise accounts receivable and accounts payables staff.
Ensure complete and full reconciliation and monitoring of general ledgers.
Handle all Human Resource functions including benefits, workers comp, applicant screening, new hire orientation, and compliance.
One of 3 members of executive leadership team.
Monitor and handle all information technology related functions for the organization.
Created customized reporting and Excel reporting to monitor all financial and statistical changes in organization.
EDEN, Inc., Cleveland, Ohio
Fiscal Analyst
September 2008 – July 2011
Maintain General Ledger accounts for 26 grants comprising a yearly budget in excess of $25 million for non-profit housing agency.
Assist in creation of budget for all grants. Provide monthly analysis for all budget vs. actual.
Prepare work papers and act as integral part of yearly A-133 audits.
Oversee daily financial management of 4 LIHTC projects.
Perform bank reconciliations, cash disbursements, and petty cash reconciliation.
Maintain tenant accounts receivable ledgers and provide regular reporting for managers and other departments.
Process accounts payable for headquarters along with independent properties.
Daily interaction with outside contractors, funding sources, and customers.
Maintain daily banking relationships.
Supervise a staff of 5 direct reports.
SRH, Inc., Cleveland, Ohio
Accountant
May 2004 – August 2008
Manage all financial, administrative, and human resources functions for $1.2 million limited service hotel.
Implemented and continue to maintain operational control processes to reduce utility expenses by 22% over first year of changes.
Reduced outstanding accounts receivable from a plus 30 day delinquency of 56% to just over 11% in less than 1 year.
Generate monthly and quarterly financial statements including all schedules, details, and narratives for partners and other investment entities.
Process bi-weekly payroll and payroll related reporting.
Complete full Accounts Receivable cycle including opening all new accounts, processing invoices, and handle all collection procedures.
Manage all Accounts Payable functions including authorization of purchase orders through competitive pricing, keying all incoming invoices with matching purchase orders, and finalize the process with check processing.
Manage Human Resources functions including all new hire processing, insurance issues including BWC, terminations, reviews, and policies.
Complete all departmental budgets and manage within required specifications to provide the best possible return for ownership.
Control all quality assurance aspects at the hotel to follow and exceed all corporate standards.
Assist in increasing guest service awareness and implement plans to ensure the best possible guest experience.
MOTI Corporation, Cleveland, Ohio
General Manager, November 1998 to May 2004
Accountant, September 1997 to May 2004
Member of executive leadership team for a $1.5 million full service hotel.
Controlled all accounting functions, including purchase negotiations, for $750,000 ballroom addition to property.
Generate financial statements monthly, quarterly, and yearly.
Create and monitor corporate and departmental budgets.
Controlled all accounting aspects for $3.8 million sale of property.
Assisted in conversion of proceeds from sale to 1031 Exchange to avoid tax implications.
Process all payroll and related activities on a biweekly basis.
Provide statistical analysis for all departments on revenue and expenditures through various internal and external audit procedures.
Complete full accounts receivable and accounts payable cycles including bill dispute and all collection measures.
Lead the organization in employee relations, employee compensation and incentive programs and administration.
Train new and existing management team members in diverse Human Resource functions such as conflict management, coaching and interviewing and hiring processes.
Maintain Quality Assurance Standards through quarterly inspections by Ramada Franchise Systems which has led to a Gold Key rating for seven consecutive years.
Executive member of the Ramada Management Association for Ohio region.
Dindia Building & Maintenance, Westlake, Ohio
Controller
April 1997 to September 1997
Kaufmann’s Department Store, Strongsville, Ohio
Department Selling Supervisor
September 1996 to April 1997
Western Shoe Company, Inc., Toledo, Ohio
Controller
February 1990 to August 1996
EDUCATION
University Of Toledo, Business Management
Bachelor of Applied Organization Technology (12/15)
REFERENCES
Available upon request.
Contact this candidate