Staff Services
Resume:
Cassandra R. Williams-Bailey
Fayetteville, AR 72703
870-***-**** (Cell)
***********@*****.***
CAREER GOAL: I am seeking to obtain a position within the state or federal sector with the potential for advancement and growth within an organization while maximizing my knowledge, skills, and abilities that will improve the quality of life for individuals.
EDUCATION
Master of Arts Healthcare Administration March 2014
Walden University-Minneapolis, MN
Bachelor of Science Health Promotion August 2002
Arkansas State University-Jonesboro, AR
RELEVANT
EXPERIENCE: Program Eligibility Specialist, Arkansas Department Human Services-Fayetteville AR November 2015-Present
Responsible for obtaining client information, preparing and monitoring case plans, coordinating services with providers, and preparing information and recommendations.
Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources.
Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures.
Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling.
Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations.
Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance.
Writes individualized plan of care and contacts participating private and public service providers for assistance.
Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies.
May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs.
Performs other duties as assigned.
Program Eligibility Coordinator, Arkansas Department Human Services-Jonesboro AR October 2014-October 2015
Responsible for organizing, coordinating and supervising the activities of all program eligibility staff.
Reviewed and monitored program production for SNAP, Medicaid, and TANF programs to ensure compliance with state and federal guidelines.
Coordinated, assigned, and monitored the processing of applications and case action in a county office.
Performed HR duties such as interviewing and hiring potential candidates, approves and recommends promotions, terminations, leave requests and completes performance evaluations for employees.
Trained new employees, administered and evaluated project assignments.
Provided administrative direction to subordinate staff by establishing and implementing short and long term program goals and objectives.
Provided interpretation of policies, procedures, and laws.
Resolved client issues and achieves implementation of project goals and objectives.
Ensured accurate and timely delivery of client services.
Resolved issues/problems encountered by staff in order to maintain high standard of quality.
Attended and conducted staff meetings to review new policies and procedures and provide policy clarification.
Enforced conduct standards based on agency policy and implements personnel actions as required.
Compiled reports and maintains records as needed
Performed other duties as assigned.
Program Eligibility Supervisor, Department Human Services –Jonesboro AR May 2012 – October 2014
Supervised the activities of an eligibility program staff.
Provided supervision of subordinate staff by establishing work schedules.
Assigned specific duties and monitored, evaluated, and reviewed work of staff.
Ensured adherence to instructions, deadlines, and delivery of services to clients.
Provided effective and efficient delivery of healthcare to the residents of Arkansas.
Monitored and prepared weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated.
Prepared training materials and presents necessary training to update staff on development plans and ensures staff enrollment in appropriate training, as needed.
Resolved procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases.
Attended and conducted staff meetings to review policy, discuss policy clarifications, and resolve problems.
Investigated issues, made determinations, and performed other duties as assigned.
Program Eligibility Specialist, Department Human Services –Jonesboro AR November 2011 – April 2012
• Interviewed clients to obtain pertinent information necessary to determine
eligibility, to inform clients/families of laws or regulations governing
program assistance, and to discuss client rights and responsibilities.
• Reviewed and verified client information through field investigations and
record/computer searches of various sources.
• Determined client needs and assistance eligibility for single or multiple
programs by reviewing obtained information, screening applications, and
calculating eligibility amounts based upon established formulas.
• Gathered, analyzed, organized, and entered information approved by
supervisor into agency computer systems in order to record actions, make
required changes, and authorize client-specific services.
• Determined scope/extent of available community resources and assists
families in obtaining available services.
• Created, documented, and maintained complete case records for each client
and maintains systems of monitoring and tracking case activities.
Program Eligibility Specialist, Department Human Services –Harrisburg, AR
October 2008 – October 2011
• Mentored and trained new workers in SNAP and Medicaid programs. Monitored and reviewed SNAP and Medicaid cases for new workers.
• Interviewed clients to obtain pertinent information necessary to determine
eligibility, to inform clients/families of laws or regulations governing
program assistance, and to discuss client rights and responsibilities.
• Reviewed and verified client information through field investigations and
record/computer searches of various sources.
• Determined client needs and assistance eligibility for single or multiple
programs by reviewing obtained information, screening applications, and
calculating eligibility amounts based upon established formulas.
• Gathered, analyzed, organized, and entered information approved by
supervisor into agency computer systems in order to record actions, make
required changes, and authorize client-specific services.
• Determined scope/extent of available community resources and assisted
families in obtaining available services.
• Created, documented, and maintained complete case records for each client
and maintained systems of monitoring and tracking case activities.
Fitness Specialist, Harris Methodist Hospital Fitness Center-Ft. Worth, TX
February 2006 – August 2008
Implemented incentive and wellness programs.
Developed exercise prescription programs for clients.
Assisted members on fitness floor who may have questions.
Instructed group exercise classes.
Coordinated and participated with on-site hospital health fairs.
Conducted follow-up on equipment maintenance with Biomedical
Engineering and Fitness Service.
Coordinated monthly member satisfaction survey.
Instructed water aerobics and prenatal water classes.
Coordinated monthly billing for corporate accounts.
Assisted with daily deposits.
Created monthly news articles for Fitness Center newsletter.
Processed daily memberships by creating membership cards and
membership folders.
Cleaned gym equipment on daily basis.
Opened and closed of facility for operation.
Fitness Director/Fitness Specialist, Corporate Fitness Works-St. Louis
Assembly Plant-Ford Motor Company, St. Louis, MO
April 2003 – January 2006
Provided innovative ideas, leadership, and direction
.
Supervised staff including recruitment, training, and evaluation of staff.
Compiled monthly, quarterly, and annual reports.
Implemented incentive and wellness programs.
Developed and established relationships with members.
Conducted and compiled monthly safety drills with staff.
Administered fitness testing and evaluations.
Developed exercise prescriptions.
Instructed group exercise classes.
PAGE 2 CASSANDRA WILLIAMS’ RESUME
SKILLS: MS Outlook, Word, Excel, and PowerPoint.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate