Customer Service Insurance

Eva Arredondo

**** ********** **, ************* ***. 9122, GA 30043* 404-***-**** * ************@****.***

Objective

Seeking a customer service sales position where good listening skills, attention to detail and follow-through will enhance the customer’s perception of the company and increased client loyalty

Qualifications

Independent; work with minimal supervision and contribute to a team

Demonstrated ability to proficiently, sale, renew, multitask and prioritize

Fluent in Spanish

Employment

May 2015- Present

Direct Auto Insurance

Snellville, GA

Responsible for selling customized nonstandard auto and Life insurance roadside service and vehicle protection plans

Process payment bank deposits and underwriting request and policy changes

Marketing weekly to dealers, business partners and chamber of commerce members

Customer Service September September 2013 – January 2015

Siuprem Inc., Alpharetta, GA

Provide excellent customer service to inbound callers and via chat line, insured’s, agents, MGA’s and carriers

Process payment for customer and handle daily EFT file, process account suspensions, and return unidentified payments

Open, code & distribute mail, process return mail, address change, index and distribute Imiright work flow

Customer Service February 2013- September 2013

ATI Insurance agency Norcross, GA

Responsible for selling customized nonstandard auto insurance and auto club according to customer's needs

Process payment for customer handle any question regarding the coverage

Handle underwriting request for the call center

Underwriting Clerk October 2011- July 2012

Accc Insurance Company Alpharetta, GA

Responsible to underwrite policies for two states according to company guidelines

Provide excellent customer service by ensuring goal of one call resolution according to guidelines

Processes policy payments and endorsement request

Office Manager April 2010 - October 2011

Amazing Insurance Agency Norcross, GA

In charge of selling customized nonstandard auto insurance and auto club according to customer's needs

Provide continuous coaching to sales associates on building rapport to ensure customer retention

In charge of keeping accounting book in order and present reports to business owner for audits

Education

RS Thomas Insurance February 2015

P&C License

RS Thomas Insurance August 2015

Life License

References available up on request

Contact this candidate