Customer Management

CURRICULUM VITAE OF XOLISILE PORTIA SHABANE

Surname : Shabane First Names : Xolisile Portia

Residential address : U 29 Umlazi

: Umlazi T Ship

: 4031

Email Address : ********.********@*****.***

Cellphone No. : 060-***-****/ 072-***-****

PERSONAL ATTRIBUTES AND SKILLS

I am an individual who always strives to make a systematic and rational judgments based on consideration of all relevant facts available and usually consult widely and also seek possible relevant information for problem solving and decision making. I have business acumen and strive towards well – defined personal and business goals at all time. I have a defined zest for life and a dynamic individual.

PERSONAL PARTICULARS

Date of Birth : 03 January 1990

Gender : Female

Identity Number : 900***-****-** 0

Marital Status : Single

Nationality : South African

Home Language : IsiZulu

Other Language : English

Hobbies : Reading & Singing

HIGH SCHOOL QUALIFICATIONS

Matriculated : Mowat Park High School

Year : 2007

Subjects Passed : IsiZulu 2nd Language - HG

: English 1st language - HG

: Mathematics - SG

: Business Economics - HG

: Computyping - SG

: Speech and Drama - HG

: IsiZulu 2nd Language - HG

TERTIARY QUALIFICATION

Name of Institution : Varsity College

Qualification : Diploma in Business Management & Entrepreneurship

Year : 2010

Campus : Durban North

Tell : 031-***-****

Fax : 031-***-****

Address : 12 Radar Drive

Durban North

4016

E-mail : ***@**************.**.**

MODULES COMPLETED

Year 1

Marketing, Pastel Accounting, End-User Computing, Desktop Publishing, Human Resource Management, Business Management & Business Communication

Year 2

Financial Management, Electronic Commerce, Entrepreneurship & Contract Law

EMPLOYMENT HISTORY

Name of Company : Edcon

Position Held : Agent / Consultant

Department : New Accounts

TASK INVOLVEMENT

Capturing customer contacts into the relevant systems for new applications, customer queries or general account assistance.

Capturing application document details into the system for new accounts

Activating & releasing new accounts

Assisting consumer with account queries or updating information

Name of Company :Ignition

Position Held :Sales Agent

Year :2011 - 2012

TASK INVOLVEMENT

Making sales and making sure client receive a quality service that results in more clients

Telephonically capture customer details if customer has agreed to accept the product being pitched.

Telephonically selling of contract cellphones through pitching to each outbound customer who has been pre – approved.

Meeting estimated / expected team targets in order for the company to generate profit & earn commission for each sale.

Name of Company :Eskom Distribution (Westville)

Position Held :Contact Center Agent

Year :2012 October – 2014 May

TASK INVOLVEMENT

Capturing all customer contacts on relevant systems and keep customer history updated.

Responsible for customer data accuracy, continuously checking current data and update if necessary, using the provided data process

Being responsible for accurately updating and alignment of all meter and measurement related data in the billing system.

HANDLE GENERIC SERVICE ACTIVITIES BY:

Providing basic sales information and advising customers on relevant advice such as electricity usage, tariffs etc.

Providing the customer with relevant information how queries, complaints and claims are being handled within ESKOM as well as to manage customer expectations of the duration in which it should be handled.

Following up and completing back office OCI, MRC and AC transactions according to service KPI’S, processes and procedures.

PROVING CUSTOMER FEEDBACK ACCORDING TO OCI VC PRINCIPALS.

Correspondence (Proof of payment, update customer details) by receiving, analysing, capturing and requesting the necessary customer documentation and proof of customer claims as requested by Risk Management.

MOTIVATION

I am a hardworking, self-motivated and well organised person. I perform well under pressure and accept challenges and responsibility. I have had a successful relationship with both staff and the public as my experiences enable me to interact with individuals from different groups and background. I am loyal, dedicated and an enthusiastic person. I am able to function successfully independently. I enjoy a stimulating environment and sense of achievement of being part of a team.

REFERENCES

Name of Company : Edcon

Name of person : Lee Naidoo

Contact Number : 083-***-****

Name of Company : Ignition

Name of person : HR Department

Contact Number : 031-***-****

Name of Company : ESKOM

Name of person : Don Reddy

Contact Number : 084-***-****

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