Network Technician
Resume:
Mr. Guy Theron Bennett II
***.*.*******@*****.***
Powder Springs, GA 30127
Security Clearance: TOP SECRET/SSBI- ACTIVE
Contracts:
IT Technician (Tier II) - November 2015
Technical Writer / Network Engineer - October 2015
Employment
Network Operations Security, Systems Application Administrator.
Information Innovators Inc. Smyrna, GA. May 2012-November 2014
Working with Government Agency monitoring global network assets utilizing Solarwinds, formerly using CA Spectrum and e-Health.
Perform customer telephone support for network and system alerts
Performed shift brief/turnover presentations utilizing PowerPoint to Agency wide audience over telephone and Internet mediums(DCO).
Network Monitoring, troubleshooting, crisis management (bandwidth saturation and outage events). Critical communication and attention to detail. Notification and coordination of resolution with Providers, agents and agencies, for MPLS and Point-to-Point networks utilizing knowledge of network routing protocols as well as network architecture.
Assess services impacted (SMPT, SNMP, HTTP, HTTPS, DNS, VoIP).
Assess geographical/architectural level of impact and dependencies (Hub-Spoke, V-LAN, Router outage vs. Switch outage).
Utilize SSL to troubleshoot remote network appliances.
Investigate incidents and escalate to proper team utilizing proprietary ticketing system.
Assisted in deployment and implementation of Solarwinds Network Monitoring System into Global enterprise network.
Assist Infrastructure Support team with configuration and deployment of Checkpoint (GAIA) firewall security appliances.
Create and revise Network Monitoring Protocols utilized in network management.
Technical writing, COTS product White Papers, As-Built Documentation.
Administer network monitoring applications and network models within assigned applications.
Administer application accounts, permissions in mixed windows server environment.
Processing and verifying government documentation for System accounts.
Compilation, analysis and presentation of network traffic and systems metrics reports.
Monthly Briefings to CIO and other executive staff for detailed assessment of monthly network and systems performance metrics.
Blackberry and Exchange Administrator
Information Innovators Inc., Colorado Springs, CO January 2012-May 2012
Troubleshoot and repair Blackberry (BES) and Microsoft Exchange accounts, using Remedy ticketing system in Support of Air Force / AFNET Migration Contract.
PowerShell scripting in Windows exchange environment.
Active directory administration and verification for exchange services, permissions.
Tier 2 Customer support and service.
Breakdown Technician
Navajo Express, Denver, Colorado October 2011-November 2011
Utilize Qualcomm satellite Communications through an AS400 interface.
Coordinate emergency roadside repairs and emergency services in response to driver requests and reports.
Coordinate payment and billing for services.
Decommissioning and Installation Technician.
Netview Inc., Denver, Colorado April 2011-June 2011
Catalog on site equipment.
Control information security and cleaning equipment of sensitive or controlled information and destruction of sensitive data storage devices.
Install new equipment, troubleshooting network connectivity and systems operation.
Supervise the inventory and shipment of equipment from the site by the Logistics agent.
Deployment and troubleshooting of new system assets (desktop, server, network).
Network, Infrastructure and Systems Administrator
ITT Systems, Colorado Springs, Colorado Oct 2006 - November 2009
Established overseas Military satellite facility and Regional hub Node.
Fireeye Retina, Q-Tip Scans, Information assurance/Antivirus administration.
Linux/UNIX/Windows 2003 Server administration/updates.
Cisco Network administration (3800 series routers, 2560G switches), BGP, EIGRP and OSPF routing, CISCO DMVPN tunnel/vlan configuration,
Voice over IP Configuration and Management (VoIP)Cisco Unified Call Manager 4.1/4.3 Cisco IOS 12.3. Local Network Hardware Maintenance and repair
Solarwinds deployment, Configuration and Monitoring, utilizing SNMP
Juniper Netscreen 500 Firewall deployment, configuration and monitoring.
Included operations in JNN, CPN, MITT/SNAP Network troubleshooting
Customer support/service using the Remedy trouble ticketing system.
Protocol creation, implementation/ technical writing
Break/Fix Field Technician
Apex Technical Staffing, Denver, Colorado Mar 2006 - Oct 2006
Troubleshoot and repair computer/Network for Corporate level IT
Seasonal Sales Associate
Micro Center, Denver, Colorado Nov 2005 - Feb 2006
Assist customers with product solutions for IT environment
IT Teaching Assistant
ITT Technical Institute Thornton, Colorado Mar 2005- Jun 2005
Assisted in instruction of Algebra I, A+, Net+ courses, IT theory and practice
Education and Certifications
Associates of Applied Sciences, Computer Networking Sciences.
ITT Technical Institute Thornton, Colorado December 2005
Certified Ethical Hacker (C EHv7)
ITIL Foundations
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