Security Customer Service

Yogesh Govind Pote

B-***, Milap Society,

Juhu-Versova Link Road,

Andheri (W), Mumbai 400053.

Phone: (res) +91-22-263*****

Phone: (mbl) +91-961*******.

Email.: ******.****@*****.**.**

Personal Details

Marital status:

Nationality:

Date of Birth:

Age:

Birth Place:

Passport No:

Married

Indian

30th May 1972

41

Pune, India

F8926873

Scope

To achieve excellent and quality service. Ultimately develop a professional career in a customer service oriented industries. Performing responsibilities to the entire satisfaction of an organization as far as achieving goals and aims are concerned, taking stress and pressure into a challenge and achieving all my responsibilities.

Summary

Experience in managing all aspects of security procedure which include recruiting security personnel, periodical audit, safety, emergencies, liaison, and illegal activities. Experience security industrial concept, practices and procedure including investigating techniques, security access. Technology, and electronic surveillance and loss prevention solution. Handling first aid, safety & fire fighting operations.

Work Experience

Working as Chief Security Officer with Khadamat Intigrated Solutions Private Ltd in Andheri east Mumbai from 1st Jan 2015

Worked as Chief Security Officer with Bhairaav Group from 7th Jan 2013 to 22 Dec 2014.

Responsible for security of company resources like Man, Material & Machine.

Responsible for security of company’s real estate by guarding against encroachment on Company’s real estate & ensuring no illegal activities is done thereon.

Ensure prevention of thefts and pilferage of Company’s material.

Ensure the security procedures of the Company are followed and educate all concerned about the procedures for the smooth functioning of Security Department.

Ensure safe and secure ingress and egress of approximately 1,000 people everyday.

Ensure smooth traffic flow of approx 350 vehicles.

Ensure security traffic rules and regulations of the Company are followed.

Conduct surprise checks & raids in the various locations

Develop good network for intelligence information

Design new techniques to ensure good and timely intelligence information

Make visits & conduct security audits in branch to ensure security compliance

Liaison with Govt. officials, Statutory bodies including Police etc. at local level and at locations where the Company has its establishments.

Liaison with Local Authorities like Police Station, BMC etc.

Maintain vigilance, Observe and report irregular conditions, activities on the labor front, residential colonies, etc., which are deterrent to the interest of the Company.

Implement, monitor & control emergency preparedness plans in times of emergency, calamity or exigencies.

Ensure regular maintenance of Fire tender and conduct periodical Fire drill etc.

Facilitate and Guide for security related activities in upcoming projects.

Ensure proper deployment of security guards.

Ensure motivation & development of Security staff

Ensure security personnel are well trained in handling Surveillance gadgets.

Worked as Mgr Security & Safety with JOY DEVELOPERS from 21st Oct 2011 to 5th Jan 2013.

JOB PROFILE

a)Analyze and update all Security related policies and procedures.

b)Monitors and implement system at Security department.

c)Plan and manage co-operate security operations for the site.

d)Check all attendance of entire security staff.

e)Controlling available manpower, their deployment, work planning.

f)Handling disciplinary matters at the sites.

g)Ability to take right decision on emergency situations.

h)Experienced to handle & use different types of Alarm signals used in emergencies such as Fire, etc

i)Handling the day to day security related issue and maintaining high vigilance on the site.

j)Assisting the management in resolving matters and issues for site security.

Worked as Security Asst Manager with Lokhandwala construction at Kandivali East from 21st Aug 09 to 20th Oct 11.

JOB PROFILE

Follow up all & ensure that all the systems, procedures, policies that will be enforced from time to time are proper implementation.

Maintaining all records, upkeep of the office and inventory of all the articles which will be used by the Security Dept.

Handling the office in the absence of the Security Manager.

Preparing Duty Roasters for the Dept.

Design & implement administrative programs to maximize productivity & minimize costs.

Provide any other administrative support to the Security Manager in the interest of the Company.

Implementation of any other matter in the interest of the company.

Worked as Team Leader Security with Hotel Grand Hyatt Mumbai at Wakola Santacruz East from 8th Dec 08 to 8th Aug 09.

Worked as Senior Security Officer with K. Raheja Corp. at Bandra-Kurla Complex, Mumbai, from Mar 2007 to May 2008.

Worked as a Chief Security Officer with Iberojet Cruisers, Buque Mistral Europe, V Ships India Pvt. Ltd. Mumbai, from Mar 2005 to Oct 2006.

Worked as Security Officer with Carnival Cruise Lines in U.S.A from Aug 2002 to Jan 2005.

Worked as Loss Prevention Supervisor with Hotel Powai Marriott Renaissance From May 2000 to Jun 2002.

Worked as Security Executive with Hotel Regent Mumabi at Bandra (w), from April 1999 to May 2000.

Worked as Security Supervisor with Kamat’s Club, Mumbai from Jan 1998 to

Apr 1999.

Worked as Security Assistant with Jet Airways, Mumbai from Nov 1994 to Oct 1997.

Educational Qualification

1 Passed Bachelor of Arts (BA) from Mumbai University in 1994

2 Passed Higher Secondary Certificate (HSC) from Bombay Board in 1991

3 Passed School Secondary Certificate (SSC) from Bombay Board in 1988

Extra Curricular Activities

4 Passed National Cadet Corps (NCC) ‘C’ Certificate in 1994

5 Passed National Cadet Corps (NCC) ‘B’ Certificate in 1993

6 Represented Maharashtra State at the NCC Republic Day Camp at Delhi in 1993

7 Attended Army Attachment Camp with ‘4 Gorkha Rifles’ at Mumbai in 1992

8 Attended ‘Fire Fighting, Bomb Detection and Disposal Training’ with Jet Airways.

9 Achieved ‘Yellow-Belt’ in Karate training in 2000.

10 Completed STCW-95 Course with Marine Medical Academy at Mumbai.

Other Skills

Computer Knowledge

Windows 98/2000/XP, Microsoft Office (Word, Excel, Power Point), Internet and Email.

Languages Known

English, Hindi and Marathi

Date: YOGESH GOVIND POTE

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