Loan Processor
Resume:
East Lansing, MI
Richardson, TX
Richardson, TX
Richardson, TX
MARK D MAINS
Career Overview
Driven Customer Service Professional with experience in the Telecom, Insurance and Banking fields. Over 10 years experience in Inbound, Outbound and face to face communication. Results-driven Sales Representative with proven ability to establish rapport with clients.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Top sales performer
Customer service expert
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales
Consistently generated additional revenue through skilled sales techniques. Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information. Educational Background
Bachelor of Arts: Marketing Economics General Business Michigan State University
Marketing Economics General Business
Work Experience
Replenishment/Logistics
IKEA
Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Responsible for replenishment of product for all areas of sales floor Staff Assistant
Katy Hall Allstate Agency
Temporary assignment while staff member was absent Processed applications, payments, corrections, endorsements and cancellations. Called 50+ warm leads each week to expand client base. Retained policyholders during annual renewal period. Sales Agent
State Farm Insurance
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers in person, on the telephone and in writing. Developed, implemented and monitored new underwriting guidelines for the agency. Responsible for approximately 35 sales monthly
2121 Tampico Drive, Carrollton, T X 75006 H: 469-***-**** ****-****@*******.*** 11/2012 to 05/2013
Richardson, TX
01/2012 to 06/2012
Lewisville, TX
02/2011 to 11/2011
Richardson, TX
11/2009 to 05/2010
Richardson, TX
06/2008 to 12/2008
Rochester Hills, MI
12/2007 to 04/2008
Detroit, MI
03/2004 to 01/2007
Mansfield, OH
08/2002 to 01/2004
Albany, NY
Escrow Analyst
First American Title
Reviewed documents for missing or incomplete information and contacted borrowers, notaries or lenders to correct errors via verbal, email and Fed Ex contact. Extensive use of the FAST and scanning systems to view, print and upload documents. Familiar with HAMP, FNMA and FHA document requirements. Reviewed and packaged Titles for final processing and recording. Maintained strict confidentiality of bank records and client information. Reviewed over 25 documents daily.
Short sale Representative
Chaseworks/JPMorgan Chase
Responsible for implementing the short sale process from inception through completion including working with realtors, generating short sale reports for manager approval, approving HUD statements and verifying receipt of funds.
Met daily quota and quality guidelines.
Developed and maintained relationships with regional real estate agents to negotiate and complete transactions. Successfully closed an average of 10 sales per week. Home Loan Modification Specialist
Randstad/Bank of America
Employed at Bank of America supporting the processing of applicants for FNMA, FHA and HAMP home loan modifications.
Acted as Customer Relationship Manager to facilitate the Loan Modification process. Evaluated possible loan modification program eligibility. Reviewed and requested required documents and corrections from homeowners for appropriate modification programs.
Submitted loan applications to the underwriter for verification and recommendations. Billing Specialist
Adecco/Bank of America
Reviewed and processed final Foreclosure billing statements for clients in several States. Successfully billed an average of 500 files per month. Created reports on a monthly basis using Excel spreadsheets. Selected from several candidates to receive additional training in the Fort Worth office. Customer Service and Sales Agent
The Savvy Homebuyer
Customer Service and Sales.
Scheduled appointments with potential clients for sales presentation of The Savvy Homebuyer marketing package, consisting of a 30 minute commercial to be aired on major network television showcasing mid-level homebuilders work.
Quota of making 100-150 calls per day.
Customer Service Representative
The Bartech Group
Branch Manager
Labor Ready, Inc
Increased weekly sales to highest level yet attained for the Branch. Consistently increased sales on a monthly basis.
Awarded District Branch of the Quarter twice between 2005 and 2006. Responsible for overseeing all aspects of sales for temporary, on-demand labor and managing daily operations of the branch including dispatch of qualified employees to job sites. Additionally, responsible for developing and achieving a quarterly sales budget and training of branch staff. Customer Service Representative
First Health of New York
01/2000 to 09/2000
Southfield, MI
07/1994 to 11/1999
Richardson, TX
Established and maintained accounts for New York State Epic program, a State funded prescription drug plan for senior citizens.
Provided customers with pertinent plan information including prices and guidelines. Additionally, resolved disputes for both customers and plan providers and made monetary adjustments when appropriate.
General sales Agent
AAA of Michigan
Obtained Michigan Property and Casualty Insurance Licenses. Authorized to open, maintain and modify policies for personal vehicles and property in a call center environment. Executed policy changes, resolved disputes and made monetary changes to member policies. Customer Service Representative
AT&T College and University Solutions
Created and maintained personal phone accounts for students and faculty for. approximately 200 institutions across the United states. Resolved disputes and directly facilitated monetary adjustments. Additional Information
ADDITIONAL INFORMATION Certificates and Licenses: Life and Health Insurance Agent, State of Michigan Honors and Activities: Member of Michigan State Marketing Club. Achieved award for developing a campus activity with PepsiCo.
Skills
AS400, banking, billing, budget, call center, client, clients, Customer Service, email, FAST, funds, Insurance, managing, marketing, Excel spreadsheets, Excel, office, Sharepoint, Word, network, policies, quality, real estate, recording, Sales, scanning, phone, television, underwriter, view
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