Customer Service Assistant
Resume:
ALISHA BARRON
***.********@*****.***
I would like to acquire a position within a company that will capitalize upon my expertise, creative talents and commitment to excellence. I desire a professional position with Career growth potential.
Qualifications
Current working knowledge of Microsoft office suite, including word, excel, access, and power point. Experience with Fiserv, carbon copy, file net, aspect, DRI network, LPS, single sign-on, western union speed pay, sip phone. Provide administrative/secretarial support for various departments. Strong organizational skills, active listening skills, sharp problem solver, energetic work attitude. Customer service expert, computer proficiency, great telephone skills.
Professional Experience
Caliber Home Loans, 8/2015- current
Breach Assistant
Monitor automated breach letter process, identify exceptions and produce manual letters as required.
Prepare mailings to include certified cards
Complete state required registrations.
Complete and print demand letters
Citigroup, 4/2013- 6/2015
Mortgage Default Processor 3
Responsible for validating the variable fields of the NMS Pre-FC Statement including
borrower and financial information
Determined the loss mitigation option by reviewing systems of record for modification
related activity.
Confirmed the noteholder had proper standing to foreclose by reviewing systems of
records to ensure that all applicable documents aligned to the proper party.
Performed Quality Control of non-affidavit documents to ensure accuracy
Responsible for performing a variety of steps necessary to ensure demand/breach
letters are issued in compliance with legal, regulatory, investors, and insurer guidelines
Resolving complex problems that require thorough investigation or research of the
account. Performing all functions accurately, and in a timely manner
Work with limited supervision while performing job duties.
Citigroup, 11/2011- 4/2013
Collector 3 Safe Act
Primary responsibility is collections. Inbound/outbound calls.
Negotiate with customers to resolve mortgage delinquency problems.
Use a computerized system for tracking, information gathering, and/or trouble shooting.
Work in a goal-oriented environment to meet production indicators.
Operate in a goal-oriented environment, achieving individual and team performance
targets and core competencies.
Members Building Maintenance, LTD 06/07-06/10
Administrative Assistant at Dallas –Fort Worth Airport
ALISHA BARRON
***.********@*****.***
New Applicants/ Badge processing
Daily interaction with Access Control Office
Solve administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
Provided information by answering questions and request
Maintaining supplies inventory by checking stock
Placing orders for supplies
Maintained operational requirements by scheduling and assigning administrative
projects; expediting work results
Interview/ Appointment setting
Parking Registration
Human Resource duties
Dispatch calls
Stephen Little Inc. 02/07-04/07
Procurement Representative
Handle large amounts of outbound calls to Medical Facilities to
obtain patient data
A + Dental 05/06-02/07
State Registered Dental Assistant
Assist Dentist with patient care.
Took and prepared radiographs.
Educated patients on hygiene care.
Chair-side assisting
Lowe’s 10/04-05/06
Customer Service Cashier
Returns and Customer Service Desk
American Airlines 02/01-04/04
Customer Service Representative
Reservation support, booked airline travel
Customer service inbound and outbound calling.
Education
Career Centers of Texas (Kaplan) Fort Worth, TX
Dental Assisting Graduate 2005
R. L. Paschal High School Fort Worth, TX
Graduate 1998
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