Computer Technician Customer Service

Michael A. Skrine

*** ******** ******, ********, ** 11233 917-***-**** *********@*****.***

Professional Experience

Freelance USA, Brooklyn, NY

**/**-*******

Maintenance Worker

Provide park patrons with directions and answer questions about parks activities

Clean parks, playgrounds, and surrounding areas; Sanitize comfort stations and replenish supplies

Report all safety hazards directly to supervisor

Computer Technician

Installed, repaired and maintained computers, printers and copiers for various customers

Taught customers how to operate and use their equipment

Provided assistance and troubleshot issues both in person and by telephone

Performed diagnostics and troubleshot system issues, documented work, and maintained inventory list

Supervised a staff of over 120 Technical Agents and 6 Technical Managers

Provided service quotes to potential customers based on market prices and oversaw all budgets and financial transactions

Provided customers with quality customer service; resolved all questions, concerns and conflicts to their satisfaction

Work History

NYC Department of Parks & Recreation, New York, NY 03/15-09/15

Seasonal Maintenance Worker 09/12-03/13

Metropolitan Transit Authority, New York, NY 08/14–04/15

Computer Technician

Freelance USA, Queens, NY 02/10-08/14

Computer Technician, President

Benicor USA Inc., Brooklyn, NY 02/08-02/10

Computer Technician, Vice President & General Manager

Hewlett Packard Invent, New York, NY 09/06-01/08

Computer Technician

Qualserv, New York, NY 09/04-01/06

Computer Technician

UBEC Business Machines, Brooklyn, NY 06/95-01/04

Computer Technician, Vice President & General Manager

Military Experience

United States Air Force 10/76-12/84

Aircraft Maintenance Crew Chief, Honorable Discharge, Security Clearance: Top Secret; Secret

Supervised a crew of over 30 people in maintenance and repair of a C-141 airplane

Prepared plane for flight, oversaw fueling, inspection, engine checks, and routine tests

Installed new equipment and upgraded plane with new parts

Trained and mentored airmen on team

Education and Certifications

Allied Barton Security Services

* New York States Security License

* Eight Hour Security Certification

* Sixteen Hour Security Certification

College of Staten Island, Staten Island, NY

Associates Degree in Computer Science; Minor in Business Administration

Albert Merrill Computer School, New York, NY

A+ Certification; C++ Certification; Network+ Certification

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