Manager Management

SAKSHI BALI

Mobile: +91-725*******/ +91-880*******, ~ E-Mail: ******.****@*****.**.**

AN OVERVIEW

Almost 9 years of experience. Viz. Supply Chain Management, Global Procurement. SAP, ARIBA Level2 Support, Catalog Maintenance, Table Maintenance, Documentation, Collateralized Debt Obligation, In Bound Credit Cards-voice”. SAP, Ariba upstream & downstream which includes Ariba level 2 support, gather information regarding suppliers, study supplier’s GL account, getting the supplier registered on ARIBA. Train the supplier to create an invoice. Edit any contract workspace on Ariba, add, delete or generate docs. Manage disputes, maintenance and credit adjustments on their accounts, account reconciliation’s, tier changes, card replacements, adding new cards to an existing account, adding account managers Managing multiple client engagements.

EMPLOYMENT SCAN

Team Manager/ PMO with Capgemini Business Services (India) Ltd. Sept 2012 till Date

Team Developer, with Bank of America, GURGAON since Aug 2008- Sept 2012

Sr. Cust Care Executive, with American Express, GURGAON July 2006- May 2008

New Project Development

Assisting AD&M management team (AD&M manager and its N-1) in their operational missions.

Coordinate and work collaboratively with leads and team towards alignment of Project/ Program Milestones as per Customer/ Business Requirement

Creating and tracking AD&M Projects Schedule including Budget Estimation, Cost Control, Resource assignment and Levelling, Work Breakdown Structure

Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels

Resolve Financial Issues by coordinating with Finance Team, Customer Point of Contact and use Team collaboration tools (MS SharePoint, e-Project) to store and analyze various team reports

Provide assistance to maintain and update the project management framework and Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete disciplines necessary to support a Project Head

Create Portfolio Dashboard and work with Engineering teams to collect various information for Program Management Reviews.

Handling all Operations related task on day to day basis.

Team of Approx 20 Associates including Process Leads, Key Users report into me.

Manage weekly Calls with Regional Operations Manager of respective regions.

Manage and meet all defined Service Level Agreements (SLA)

Managing all appraisals for the team.

Provide Monthly Volume, performance report to Service Delivery Leader for assigned regions.

Doing all administrative tasks on Ariba as per the requirement.

Making changes in Contracts, Sourcing Projects, approving the Business Cases etc.

Preparing process documentation, getting it approved and place it on the portal for access.

Provide access to the end user on Ariba.

Doing catalog Maintenance and Table maintenance work as per the set matrix.

Train the new joiners.

Gathering information about the suppliers before the meeting to make a contract accordingly.

Fixing meetings with LOB, Sourcing Manager and Supplier manager to train them on the system.

Studying a supplier’s GL account and setting it up accordingly on their contract.

Provide support to the team by acting as the first line of escalation for customer related queries.

Working on CDO Suite, Global Plus and Global Admin Tool for reconciliation Purposes.

Creating Cash and Reconciliation files on Excel sheets using Macros.

Getting suppliers on to Ariba which is bank’s preferred ordering and invoicing channel

Getting Client Bank loans accounts Credit Products account reconciled on daily basis

Drive adherence to procedures in compliance with the SLA & process.

Effective team management during all stages of transition and stabilization of process.

Client Engagements:

CAPGEMINI:

oCreate Portfolio Dashboard and work with Engineering teams to collect various information for Program Management Reviews

o Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects

oResource Management and Communications responsibilities:

o Develop positive relationships with managers and staff to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training

o Assist with establishing stakeholder management plan and implementation of the communication framework

o Assist in managing enterprise level resource allocation, including adjustments based on emerging business or technical opportunities and challenges

oManagement reporting responsibilities

oWeekly Calls with ROM’s discussing the Volumes Handled and Forecasted.

oDiscussing the current headcount and future requirement.

oUpdating them on what went well and areas where support required.

oNumber of successful projects handled and highlights of the upcoming one’s.

BANK OF AMERICA

oGetting the required documents filled to create supplier contract.

oProvide ARIBA level 2 supports globally.

oTrain the supplier to create an invoice on Ariba

oGet the supplier registered, and helping them to use the tool.

AMERICAN EXPRESS

oTo service small business and corporate card members with all queries, disputes, maintenance and credit adjustments on their accounts, account reconciliation’s, tier changes, card replacements, adding new cards to an existing account, adding account managers etc.

oSetting up dispute cases for charges which customer claim are not made by them, charges with missing receipts, arranging for the receipts, calling up the merchant in a three way call and getting the issue resolved.

oReconcile the account for the card member, removing late charges wherever required, extending the due dates, making necessary arrangements for reversal of future late fees.

oClosely studying Tbass scores and commentaries of the team, analyzing it and making a detailed report

oServe US client card members with Small Business/Corporate cards

Role and Responsibilities

Monthly Billing of the team.

Set Annual Goals for the team.

Keep a check on the headcount.

Sharing Monthly Dashboards with SDM and ROM’s.

Meeting SLA’s

Send minutes of the meeting and any documentation required by client to understand the process well.

Forwarding MIS Reports to the Team manager for further action.

Train the new joiners and conduct refresher trainings.

As a training spoc, I need to ensure that my entire team including FLM’s complete all the trainings mentioned in their Individual Development Plans, on time.

Prepare Process documentation for onshore and offshore employees and refresh it every 2months.

Reporting various daily, weekly and monthly MIS.

Provide support to the team by acting as the first line of escalation for customer related queries.

Interaction with client and other Departments and calibrating with them.

Coaching and mentoring for the team based on individual monitoring.

ACADEMIA

2006 Bachelor in Journalism and Mass Communication (Meerut University)

2003 12th, Tagore Int School, Vasant Vihar

2001 10th Tagore Int School, Vasant Vihar

PERSONAL DOSSIER

Date of Birth : 22nd September 1983

Permanent Address : A-30E DDA Flats, Munirka, New Delhi-110067

Bangalore Address : House#590, 8th main, 16th Cross, BEML Layout, Kundanahalli Gate, Bangalore 560066

Languages Know : English, Hindi & Punjabi

ANNEXURE

KNOWLEDGE PURVIEW

Supply Chain Management, ARIBA Level 2 Support, Collateralized Debt Obligation,

Doing all administrative tasks on Ariba as per the requirement.

Making changes in Contracts, Sourcing Projects, approving the Business Cases etc.

Preparing process documentation, getting it approved and place it on the portal for access.

Provide access to the end user on Ariba.

Doing catalog Maintenance and Table maintenance work as per the set matrix.

Train the new joiners.

Complete Maximum number of Non Catalogue Enablement’s in Minimum duration.

Analyzing T-bass commentaries for the team, making a scorecard for them, making detailed report for them as to which team member needs to focus on which area

Continuous improvement in the Project & processes.

Analysis of Customer Complaints.

Give Corrective & Preventive action to customer.

Coordinating / calibration & managing team of the projects.

Contributed to CI project.

Team Huddles and Meeting. (Agents, Senior Management as well as client)

Improve CSAT

Upgrading or downgrading card types as per the card member requirement.

To work closely with internal teams to identify training needs.

Co-ordination with internal teams to keep self & team updated on latest changes and updating knowledge database.

Managing Client interactions, process deliverable.

Sakshi Bali

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