providing an amazing customer experience, Manager, Sales and marketin

Tracy Karlovich **************@*****.*** 612-***-****

Key Phrases/Capabilities/Skills

Guest relations/customer experience expert/Manager/Sales/Marketing/Driving Sales/ networking/licensed bartender/master stylist/ mentor/educator/team engagement/innovative/retail specialist/ spending management/business building trainer/

Experience

Skybridge Americas (current)

I provide an amazing customer experience

Customer Elegance certified

Excellent networking opportunities- I build long lasting relationships built on great customer experience and up front consistent service results.

Manager

Cheap Charlies Bar

All daily operations- inventory, scheduling and salary costs, food preparation, liquor prep, ordering,

Licensed bartender(WI)

Manager

JCPenney Salon, Edina,MN (12 Years 02’-14’)

Started as a designer at 8.00 an hour advanced through, Senior and Master level styling positions. Leader in Client Experience, return, and retention, I also learned to give our clients exactly what their "perfect" was.Promoted to Edina Location as Salon Manager- leading our district in Retention and Customer experience as well as retail sales.

responsibilities:

Customer Experience & retention, all daily operations, sales drive, team building, daily team goals as well as personal, salon and district goal setting, advanced education and educating each stylist in all new trends and MN Law sanitation standards, inventory control and ordering, marketing, presentation, Business building. controlled salary costs, service costs, and operations al costs, engaged team through healthy competition, games, goals, rewards and participation.

Educator/trainer

Scot Lewis Beauty School, Bloomington, MN Jun '08 - Jan '11 (2 Years, 8 Months)

Education

Associate Degree (COMPLETED '02) Interpersonal communications,Minor: Cosmetology

St. Paul College, St. Paul, MN

Associate Degree (COMPLETED '08) Educators Training, Managers License

Central College, St. Paul, MN

References

Connie Johnson Previous Leader 952-***-****). JC Penney

Steve Engquist. Previous Boss/business owner 920-***-****)

Tyler Morse. Previous co worker. 952-***-****)

Please see additional pages for a personality analysis in a leadership role given to Tracy Karlovich

Recent survey through Drake3 : Tracy Karlovich leadership conduct results

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