Customer Service Loss Prevention

ALRON COLQUHOUN

*** **** **** ******, ********, N.Y. 11236, {718-***-****}

**************@*****.***

PROFESSIONAL OBJECTIVE

To continue my career by obtaining a challenging position with the Marriott International Company, where my observation skills can be utilized to minimize the losses and improve the company’s profitability

HIGHLIGHTS OF QUALIFICATIONS

Excellent decision maker; well organized, resourceful, and works well independently

Easy to work with; cooperative and supportive team player

Highly skilled in detection and apprehension of external theft

Excellent observation skills

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

CVS Health Manhattan, N.Y. 05/15 – 09/15

Shift Supervisor

Support store manager for overall successful operations of the store

Monitor CCTV to prevent shrinkage and help with loss prevention techniques

Identify shoplifters and ensure all price are accurate and up-to-date

Supervise, train and evaluate hourly employees

Handle all cash functions, keys, safe, and registers

Order and receive merchandise

Carter's Bronx, N.Y. 03/15 – 05/15

Loss Prevention Associate

Monitor CCTV system, patrol sales floor and secure physical access to the store

Document all know theft / attempted theft situations on company incident report

Assist store management with dealing with difficult customer situations

Minimize store shrink by providing Hi Five customer service

Maintain communication with the store team regarding all incidents and exposures to loss

Lowe’s Brooklyn, N.Y. 04/12 – 02/14

Customer Service Associate/Loss Prevention Specialist

Greet and acknowledge all guest in a friendly and professional manner

Exhibited knowledge of store products and services to build sales

Investigate and prevent internal and external theft of company assets

Monitored CCTV and investigated and resolve internal and external theft

Review EAS activation

Perform Hazmat Inspection

Loehmann’s Brooklyn, N.Y. 01/11 – 03/12

Sales/Stock Associate

Ensured that guest received products and services they requested in an timely manner

Assisted in shipping and receiving of merchandise to and from the distribution center

Maintained overall store image

Prepared and assisted with physical inventory

Rgis Queens, N.Y. 10/10 – 01/11

Inventory Specialist

Reported inventory damages to store management team

Merchandised all the store’s items in its right location

Cycle counted all items within store

U.S. Security New York, N.Y. 05/07 – 10/10

Security Guard

Patrolled residential property and checked for security violations

Maintained sign-in log for visitors and verified employee identification

Monitored CCTV

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate