Customer Service Medical Assistant

Sky Myers

Medical Assistant

Lexington, KY *****

**********@*****.*** - 859-***-****

Motivated Medical Assistant, eager to apply my training and customer service experience to bring value to a growing medical practice. Courteous, diligent and attentive care provider with strong customer service skills. Direct care provider with a passionate and enthusiastic desire to provide excellent patient care and medical office support.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Dialysis Technician

south suburban hosptial - Chicago, IL - January 2010 to Present Responsibilities

Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure: Attaches dialyzer and tubing to machine to assemble for use. Mixes dialysate, according to formula.

Primes dialyzer with saline or heparinized solution to prepare machine for use.

) Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine. Takes and records patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate. Explains dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties.

Cleans area of access, using antiseptic solution.

Connects hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer.

Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards.

Starts blood flow pump at prescribed rate.

Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits.

Calculates fluid removal or replacement to be achieved during dialysis procedure. Monitors patient for adverse reaction and hemodialysis machine for malfunction. Takes and records patient's postdialysis weight, temperature, blood pressure, pulse rate, and respiration rate. May fabricate parts, such as cannulas, tubing, catheters, connectors, and fittings, using handtools. Medical Assistant

Allergy Asthma Clinic - Lexington, KY - January 2013 to May 2015 Conducted thorough assessments of patient's medical history, prescription medications and current medical concerns

• Measured all vital signs including blood pressure, height, weight, respiration, pulse and temperature

• Prepped skin for allergy testing; packed materials for use during mobile testing sites

Customer Service Representative Xerox Inc. 2011 - 2013

• Inbound call center agent: answer client/member questions regarding roadside assistance and insurance benefits.

• Input data using proprietary database software; research and accurately answer questions in accord with company policy and within prescribed call time.

• Effectively communicate information to clients and ensure appropriate and successful resolutions are provided.

3751 Appian Way, Apt. 220, Lexington, KY 40517 859-***-**** **********@*****.*** Medical Terminology

Medical Terminology: Understanding of introductory medical terminology common to medical settings EDUCATION

Medical Assistant

College for Technical Education

May 2015

SKILLS

Phlebotomy (2 years), Billing (2 years), Coding (2 years), Customer Service (4 years), dialysis teachican (3 years)

AWARDS

Above And Beyond

July 2015

Gradated Accredit Program 4.0 And Great Teamwork Ethics

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