Manager Customer Service

Donald H. Brown

Coatesville, PA *****

******.*****@****.*** 610-***-**** www.linkedin.com/in/browndon

Seasoned HRIS Professional

Excel in Global HRIS Implement & Support HR Systems

Utilize consultative approaches, excellent communication, and collaboration skills to lead meetings and gather requirements from subject-matter experts. Translate processes to select appropriate systems and prepare requirements and specification documents. Prepare test scripts and coordinate functional testing of new systems. Prepare documentation and train users. Respond to team needs, working collaboratively with a cross-functional team of HR and IT staff and consultants.

Liaise between HR and IT while providing day to day support of HR Technology. Generate scheduled and ad-hoc HR reports. Manage compensation processes.

Ensure timely completion of all projects by tracking the timeline while remaining approachable to teams and clients.

Project Management Analysis Process Management & Improvement

System Design and Implementation Training Matrixed Team Coordination

Languages: English & Spanish

Experience

BENTLEY SYSTEMS, INC., Exton, PA

Bentley Systems is a global software company with over 3,300 colleagues located in 46 countries. Management roles included a very hands-on involvement in all projects.

Senior Manager, Global HRIS 2014 – 2015

Manager, Global HRIS 2011 – 2014

Managed team of 2 HRIS professionals responsible for continued improvements including conversions, enhancements, and overall maintenance of global employee data, reporting, and analytics.

Partnered closely with leaders of business units, IT, and HR leadership around the world, identifying and executing HRIS improvements.

Collaborated with business stakeholders, designing and implementing modules of SuccessFactors, including Employee Central, Recruiting, Onboarding, Compensation, and Performance. Remained available for off-hour meetings, supporting global organization.

Managed global compensation processes including Annual Compensation Review, Quarterly Incentives, and Annual Global Profit Sharing. Audited results, ensuring compensation adjustments and payments were appropriate. Provided compensation results to over 40 payroll departments globally, confirming timely and accurate payments to employees.

Developed an in-house, no cost to company system that generated Total Rewards Statements for US-based employees. Consolidated information into system by gathering compensation and other rewards information from various sources.

Supported annual external audits of HRIS transactions, providing timely results that satisfied the needs of external auditors.

JAKE’S WAYBACK BURGERS, Exton, PA 2010 – 2011

Franchisee / Owner

Built, opened, and operated a quick-serve restaurant.

Negotiated Franchise Agreement, lease, and construction contracts.

Managed construction and installation of equipment.

Hired an energetic manager and team, ensuring quality customer service.

Transitioned the operational restaurant to a new owner.

Donald H. Brown ******.*****@****.*** Page Two

WYETH (acquired by Pfizer in 2009), Collegeville, PA 1991 – 2009

Internal Consultant, HR Systems Management Department

Involved in all aspects of design, development, and implementation of HR systems and interfaces between HR systems throughout Wyeth. Assigned to Lead HRIS Analyst for Compensation Department.

Participated as team member, successfully implementing SAP HCM (OM & PA).

Created and executed test scripts, ensuring reliability of HRIS implementation.

Trained HRIS support staff on SAP functionality, enabling accurate responses to support questions from users.

Developed training materials for trainers, ensuring teaching was consistent and included all necessary topics.

Coordinated and audited with Payroll Department, ensuring pay adjustments and short-term incentives were correct.

Performed an instrumental role, designing systems for year-end salary increases, short-term incentives (bonuses), and long-term incentives (equity).

Led requirements-gathering meetings, prepared specifications, and coordinated with developers and testers, ensuring system designs met end user needs.

Provided ad-hoc reporting using SAP reporting tools as well as external tools such as MS Access and Excel.

Automated processes not supported by SAP HCM, innovatively integrating data from non-US employees into global processes.

Acted as liaison between HR and IT departments.

Additional positions held:

Manager, Application Services, IT Department

Senior HRIS Project Analyst, HR Department

Human Resource Information Specialist, HR Department

Senior Analyst / Programmer, Information Technology Department

Programmer / Analyst, Information Technology Department

Education

Master of Science (MS), Computer Education, Barry University, Miami, FL

Bachelor of Science (BS), Business Economics / Finance, Barry University, Miami, FL

Technical Skills

SAP HCM, SuccessFactors, Payroll, Microsoft Office

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