Customer Service Administrative Assistant
Resume:
Yolanda R. Gallardo
Philadelphia, PA 19133
*****@*****.***
Summary: Experienced bilingual Administrative Assistant with extensive background in legal, environmental and financial areas. Proficient at producing reports, responding to government inquiries and violations as well as processing licenses and permits.
Experience: The Pep Boys –Manny, Moe & Jack Philadelphia, PA
Environmental Coordinator 02/2007-09/2014
•Supporting over 800 stores nationwide with waste stream services
•Completed and submitted hazardous materials business plans to government agencies via electronic submission and/or hard copy
•Resolved notices of violations issued by government agencies
•Managed environmental permits/licenses
•Responsible for department invoices process including completing GL entries, producing Excel reports, obtaining approvals and submitting to Accounting for payment
•Completion and submission of used oil reimbursement reports for states of CA and UT on quarterly basis
American Express Financial Advisors, Inc. Bedford, NH
Administrative Assistant 03/2000-06/2005
•Identified hardware and software problems, diagnosed causes and determined corrective actions to improve better customer service and office workflow
•Maintained client records and produced reports for headquarters offices
•Coordinated the collection and preparation of financial reports for client accounts
•Responded to client inquiries
•Kept computer database updated
•Arranged client appreciation events, seminars
Sheltering Arms New York, NY
Administrative Assistant May/1999-Sept/1999
•Provided excellent customer service for clients attending the “Bridal Shop”
•Arranged events for fund raising, making and mailing invitations
•Kept bridal shop inventory accurate
•Maintained board of members, bridal donors and shop clients databases accurate on the computer system
Education: TCU Advanced Training Excelsior Springs, MO
Administrative Assistant 1999
Job Corps Oneonta, NY
Secretary 1998
Veintiocho de Mayo Guayaquil, Ecuador
Bachelor in Accounting and Computer Systems 1991
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