Operations / Project Management

Sheikh Raqibur Rahman

Middle level assignments in Operations Management / Project Management

Contact No: +91-916******* E-Mail ID: *******.******@*****.***

Profile Synopsis

Middle level positions in Sales, Sales Operations, MIS, ITeS, Team Management, Administration

Over 9.0 years of experience in Sales, Sales Operations, MIS, ITeS, Collection, Business Analysis

Over 3.0 years in Franchisee rollout, and entire business operations under govt. administrations

Currently associated with Srei Sahaj eVillage Ltd, as Senior Executive, Sales Operations/MIS

Projects: Common Service Center, Customer Service Point of Govt., SabSahaj.com, a rural website

Business/Process Analysis, Development, IT Initiatives, Budgeting, Cost Control, Outsourcing

Good in Communication, HR/business activities, Event management, corporate presentations

Fair knowledge of Payment Gateway/eVOMS, or Prepaid Payment Instruments of India, as per RBI

IT Skills: Ms Office: Word/Excel/Power Point/Access/Outlook, OS: Windows, Admin Applications

Skills

Microsoft Office Packages (Outlook, PPT, Excel, Access, Word)

Web and Mobile applications and related IT initiatives and processes

Payment Gateway, e-Wallet, IT integrations and related analysis

Sales Point Rollout, Government Scheme Rollout, Franchisee Rollout

Sales Operations and Co-ordination, Operational, Process and Trade Model Analysis

Budgeting, Fund Inflow-Outflow and Management, and Reconciliations with internal-external finance team

Administration, Material Management, Customer (internal-external) Care, HR processes

Current Assignment

Srei Sahaj e-Village Ltd a Srei initiative for National e-Governance Plan, Govt. of India

Apr 2012 – Today Senior Executive – Operations Head Office, Kolkata

Kiosk (CSC) rollout at GP level, under National e-Governance Plan (NeGP), DeitY, Govt. of India

Kiosk Banking (CSP) rollout at Village level, under Financial Inclusion, CSC-SPV, Govt. of India

UIDAI (Aadhaar) Enrolment Center rollout at Block level, under UIDAI, CSC-SPV, Govt. of India

E-Wallet (Skash) account management, including daily Fund inflow-outflow and reconciliations

Supervisor for Sales Operations, including Sales/Debtor Collection and Service/IT Development

Preparation of Invoice and Payout for Vendors/Clients/Customers and Financial Analysis

MIS Support to HODs, CMO, COO, CEO, Srei Group, CSC-SPV and DeitY, Govt. of India

Previous Assignments

Srei Sahaj e-Village Ltd, Kolkata Executive – Customer Relationship Management Jun 2009 – Mar 2012

Firstsource Solutions Ltd, Kolkata Customer Service Associate Mar 2008 – Apr 2009

Transfront Solutions Pvt. Ltd, Kolkata Customer Service Associate Jan 2006 – Mar 2008

Education

B.Com (Honors), from University of Calcutta (India), in 2006 Secured 1st Class

Personal

Gender Male Age 30 Years Languages Bengali, Hindi, English Location Kolkata, India

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