Network Administration (Tier I or Tier II)
Resume:
Eric D. Rew
*** ** ********** ******, **** B*
Battle Ground, WA 98604
******@*****.***
Summary of Qualifications
Strong work ethic, demonstrated by employer recognition for quality of work and excellent work attendance for over 25 years in a variety of industries ranging from IT technical troubleshooting to crystal growth in the solar power industry.
Customer Oriented: Consistently placed in the top 10% for customer service at PacifiCorp and Stream International.
Named twice as Employee of the Month: CZ Department / SolarWorld Industries America.
Leadership Experience: trained new department employees at Solar World and Union Carbide, served on the safety committee at Union Carbide, lead operator for Union Carbide as needed.
Technical Skills and Competencies:
System experience: Current / relevant IT industry certifications and formal training, including MCSA: Windows Server 2012, MCTS: Windows Server 2008 and Cisco CCNA Routing and Switching, and CompTIA Security+ amongst others.
Languages: HTML5, CSS
Software: MS Office. Familiarity and have worked with SharePoint. Experience with troubleshooting computer and peripheral network hardware / software at Stream International.
Aspired for first-call resolution and complete customer satisfaction as well as thorough call logging with every customer contact when working as a Customer Service Representative.
Experience with inventory tracking, logging and documentation procedures, inventory applications and Standard Operating Procedures.
Consistently maintained operating procedures in support of company ISO-certification requirements.
Have worked with high-tech production, monitoring, inspection and calibration equipment, maintaining quality as a top priority.
Attention to detail: Have experience interfacing with and monitoring Programmable Logic Controllers and industrial process control loops.
Experience with network-based industrial process control and facilities monitoring applications.
Work Experience
SolarWorld Industries America Hillsboro, OR September 2008-Aug. 2013 Crystal Growth and Crop Technician
Specializing in monocrystalline CZ crystal growth. Worked with complex crystal growth equipment with precision and skill. Daily processing of data and entering details in the company inventory tracking system.
PacifiCorp Portland, OR July 2004-September 2006
Customer Service Associate
Served customers in billing issues, connecting / disconnecting customers, worked with customers and contractors in new construction service, both residential and commercial. Monitored and responded to outage conditions from Customer Service Center. Professional customer service skills and attention to detail were constantly a top priority.
Stream International Beaverton, OR August 2001-May 2004 Customer Service Associate
Worked as a customer service technician fielding calls for a variety of company contracts, providing technical support, both hardware and software related. Technical skill, courteous and timely service, and detailed call-logging and one call resolution were key aspects. Union Carbide/ Saint Gobain Washougal, WA September 1988-March 1999 Crystal Growth Operator
Responsible to grow a variety of crystal products ranging from white sapphire, lithium niobate, ruby, and a number of other crystals. Performed precision TIG welding for iridium crucible repair. Responsible for swing shift facilities monitoring. Education
Bachelor of Science, IT Western Governors University Washington Network Administration August, 2015
Associate in Applied Science Clark College / Vancouver, WA Network Administration March, 2001
Current Industry Certification
Cisco:
CCNA: Routing and Switching
CompTIA:
A+
Network +
Security +
Project +
CIW:
Web Foundations Associate
Web Design Specialist
JavaScript Specialist
Microsoft:
MCSA: Windows Server 2012
MCTS: Windows Server 2008
Active Directory, Configuration
MCTS: Windows 7, Configuration
MTA: Windows Operating System
Fundamentals
MTA: Networking Fundamentals
MTA: Security Fundamentals
MCP: Microsoft Certified Professional
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