Customer Service Sales

Ryan Johnson

**** *. **** **.

Tacoma, WA ***** ****.*********@*****.*** Cell: 253-***-****

OBJECTIVE

Leverage my college degree and experience supervising personnel and operations in a medium to large business for an entry level position where my potential can be realized and generate positive growth for the organization.

OVERVIEW

Uncommonly diverse entry level leader who is willing to invest in organizational success with a capacity to learn, improve and achieve results. Strengths include expansive thinking, innovative problem solving and capacity to be molded to what the organization needs, with a keen ability to focus tasks into executable courses of action. Successes built on fostering open communication, producing measurable results, providing vision, enabling personnel, and developing high performance teams with strong morale to achieve organizational objectives.

SPECIAL SKILLS AND KNOWLEDGE

•Flexibility and adaptability to meet the demands of the position and achieve success for the organization

•Readiness to grow, and seek greater responsibility to meet a rapidly evolving business environment

•Attention to detail and an ethos centered on constant improvement to create excellence and success

•Multi-cultural experience garnered through extensive travel world-wide and throughout the United States

•Experience working and succeeding in groups from a variety of cultures and ethnicities

•Positive outlook and willingness to interject solutions to resolve complex and challenging job demands

•Adept communicator building on strong communication and listening skills

•Customer service mindset with a capacity to remain calm and focused when resolving customer concerns

•Effective writing, analysis, and professional toolkit to operate in various organizational structures

PROFESSIONAL ABILITIES

Managing Operations / Inventory Management

•Managed all functions of a Jimmy John’s franchise restaurant to ensure the fast and accurate production of gourmet sandwiches, delivery of world-class customer service, while maintaining the highest standards of cleanliness

•Achieved a top 25% ranking among all Jimmy John’s franchises nationwide with over $1.8M in annual gross sales

•Consistently scored above 95% on corporate performance based audits throughout service as general manager

•Keen management of labor and inventory cost controls delivered quarterly profitability levels of 20% of gross sales

•Maximized profitability potential through close management of personnel ensuring labor cost below 30% of gross sales

•Responsible for bi-weekly inventory control and ordering of supplies and equipment through Sysco foodservice company

•Closely managed inventories to maximize profitability through just in time delivery of perishable and non-perishable food items, cleaning and paper supplies, while ensuring a minimum loss due to waste or theft

Supervising Personnel / Building Teams

•Charged with ensuring operations effectiveness while supervising staff of up to 50 personnel from diverse backgrounds

•Managed labor costs in relation to actual sales volume to maximize profitability of franchise during daily operations

•Company representative when responding to customer concerns relating to service, product quality and delivery timeliness

•Adjusted to personnel absences by reorienting staff to ensure continued success in meeting customer and sales demands

•Assigned, reviewed and evaluated the job performance of 50 employees including promotion recommendations, transfers, and termination based on specific performance metrics

•Provided on-the-job training for all new employees ensuring their seamless integration into the Jimmy John’s culture

Work Ethic

•Managed both college study/class requirements while simultaneously working over 30 hours as a franchise supervisor

•Focus on continuous improvement resulting in improved rating of franchise during corporate reviews/inspections

•Adapted to an Embassy Political Office as an Intern delivering economic and political report writing, business correspondence and analysis of foreign national political/economic trends

Communication

•Adept communicator translating complex organizational vision, goals and objectives to a diverse employee workforce to achieve high performance and coordinated labor action

•Relied on analytical and problem solving skills to contribute solutions during routine multi-store personnel management and managerial meetings

•Leveraged my education and business experiences to precisely identify problems and propose workable solutions

WORK HISTORY

Jimmy Johns, General Manager, Tacoma, WA 2012-Present

Jimmy Johns, Person-in-Charge, Seattle, WA 2011-2012

Student Intern, U.S. Embassy, Lisbon, Portugal 2010

Van Egmond Investigations, Seattle, WA 2007-2010

EDUCATION AND TRAINING

Bachelor of Arts, Political Science, University of Washington, Seattle, Washington (2012)

High School Diploma, Robinson Secondary School, Fairfax, Virginia (2007)

References available upon request

Contact this candidate