Manager Customer Service

+642******** (C.)

************@*****.***

SUMMARY:

Award-winning Stylist excelling at hair and make-up and treating all hair types, cutting, mixing colors and advising on styles to best suit clients.

HIGHLIGHTS:

Innovative hairstyling techniques

Quick learner

Outstanding customer service

Hair artistry professional

Business management

WORK HISTORY:

Blue Cactus Haidressing Present

Lambton Quay, Wellington, New Zealand

SENIOR STYLIS

Trends Png Ltd. July 5, 2014 to June 1,2015

Vision City Megamall, Port Moresby, Papua New Guinea

SALON MANAGER/HEAD STYLIST/SENIOR MAKE UP ARTIST

Mane Events Hair Salon October 2011 to April 2014

SALON MANAGER/HEAD STYLIST/SENIOR MAKE UP ARTIST

QUEZON CITY, METRO MANILA

JOD DESCRIPTION

A.) As salon manager

Main Purpose of Job:

Responsibility for efficient running and profitability of the salon by ensuring that client count numbers are

maintained and reviewed via direction from Managing Director(s), whilst taking into account all hairdressing

standards and client services are carried out, according to company policies which are in force.

Responsible To:

Managing Directors

Responsibilities:

1. To adhere to financial guidelines e.g. Expenditure salon overheads as laid down by Managing Director(s).

2. To maintain and constantly review client service standards.

3. To work with Managing Director in maintaining hairdressing and techniques in keeping with client’s wishes

and current fashion trends.

4. To ensure salon cleanliness and maintenance is in keeping with the company’s general policy on services.

5. To ensure that small maintenance jobs are carried out and paid for from petty cash.

6. To discipline and guide all members of staff to create a happy working atmosphere for the benefit of both

staff and clients.

7. To encourage and motivate all staff to maximum potential, both technically and professionally for their

individual benefit and future growth of the company.

8. To communicate through all staff levels e.g. Stylists, Apprentices:

a. Company policies and procedures

b. Staff changes

c. Company’s future plans

d. Management’s satisfaction and dissatisfaction

e. Feedback through correct channels of staff’s criticisms, ensuring that these are given a

satisfactory answer.

9. To ensure that grievance procedures are carried out as laid down in each individual’s contract of

employment.

10. Together with Managing Director(s) to plan future staff requirements to maintain staff levels and

fluctuations in trade throughout the year.

11. To ensure smooth running of reception area in particular with overall responsibility for cash and paperwork

procedures. To ensure where there is no receptionist that paperwork procedures are adhered to as laid

down in the job description.

12. To constantly review the notice board area to ensure it is up to date and current.

13. To action all directives whether verbal or written within the time specified through the correct channels

e.g. Staff grievances and complaint procedures.

14. To attend soirees and demonstrations when required.

15. To attend meetings with the Managing Director(s) when required.

16. To work closely with Managing Director in promoting the Company’s image though all media e.g.

advertising, shows (trade and public) to increase Company’s reputation and client count.

17. To ensure that the Company’s policies in relation to:

a. Hairdressing trends and techniques and

b. Staff dress and appearance

Are carried out and communicated to all staff.

18. To advise clients of all products available for retail purchase, in order that they keep their hair in good condition.

19. To liaise with Managing Director(s) on ordering stock, including maintaining stock levels, and to ensure

that staff are aware of this. To follow the guidelines on controlling and accounting for stock, ensuring that

paperwork is completed accurately.

20. To complete and check weekly control sheet, with particular attention to accuracy of stylists revenue.

21. To ensure that staff up-date and maintain client record cards for tints and perms for the following

reasons:

a. Technical

b. Client Complaints

22. To teach apprentices if required, on a rota basis, and complete model night report forms for each member

of staff.

Reception and Bill Procedure:

23. In the absence of a receptionist, to take full responsibility for all paperwork in connection with bills and

money as follows:

a. To ensure that client’s bill is part completed upon his/her arrival and bill number is entered by

client’s name in appointment book.

b. To ensure that appointments are filled out correctly and that each client’s telephone and type of

service required is entered next to his/her name. To instruct all staff to carry out this procedure

properly.

c. To ensure that appointment changes and deletions are altered and that clients are telephoned as

quickly as possible in the event of cancellations or stylist absence.

Banking Procedure:

24. Banking must be done daily. At the end of the day once the Takings Sheet has balanced, total cash

available to be banked should be amount given on the Takings Sheet, less the amount retained in the

float.

25. All cheques must be supported by a Bankers Card, and the card number to be written on the back by the

person receiving the cheque, and initialled.

26. To be responsible for controlling petty cash expenditure and ensuring that receipts are obtained for

expenses. All petty cash expenditure must be authorised by the Manager.

B.) As Senior Hairstylist and Make Up artist

Job Description

Primarily performs beauty services such as hair cutting and styling, up-dos, make-up for regular appointments and/or special occasions, and a variety of hair care or treatments.

Duties and Responsibilities

Analyze client’s hair and other physical features to determine and recommend appropriate treatment or suggest hair styles

Cut, trim and shape hair or hairpieces based on customer’s instructions, hair type and facial features using clippers, scissors, trimmers, and razors

Apply make-up, up-dos and curling of hair based on customer’s instructions

Provide hair and scalp treatment

Develop new styles and techniques

To work together with the junior assistant/apprentice to:

Keep work stations clean and sanitize tools such as scissors and combs, etc.

Maintain orderliness and full account of accessories

ALEE BENSON SALON August 2007 to October 2010

SENIOR HAIRSTYLIST /MAKE UP ARTIST

RENNAISANCE TOWER ORTIGAS, PASIG CITY

JOD DESCRIPTION

Generally my job as a hair dresser at ALEE BENSON SALON is to cut, style, also do hair extension, eyelash extension, colour and straighten the hair as well as permanently wave hair... In this process we can use chemical solutions while providing our clients with hair and scalp treatments as well as advice. My main duty here is to do hair and make for our celebrity clients.

HEADZONE SHANGRILA PLAZA MALL May 2006 to March 2007

SENIOR HAIRSTYLIST/ MAKE UP ARTIST

ORTIGAS CENTER, ORTIGAS PASIG CITY

JOD DESCRIPTION

At HEADZONE I am providing beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp. I am also apply makeup, dress wigs, perform hair removal, and also provide skin care services such as facial, diamond peel and skin bleaching.

Piandr’e Salon December 2000 to April 2005

SENIOR HAIRSTYLIST/ MAKE UP ARTIST

Ground Floor, Pearl Plaza Bldg., Pearl Drive

Ortigas Center

JOD DESCRIPTION

As a senior hairstylist T PIANDR’E SALON I provide beauty services including hair coloring, styling, shampooing, and cutting. I also perform hair removal, makeup, and skin care services.

Educational Attainment

MAKILALA NATIONAL HIGH SCHOOL 1998

MAKILALA, NORTH COTABATO, PHILLIPINES

CONCEPTION ELEMENTARY SCHOOL 1996

BRGY. CONCEPTION, MAKILALA, NORTH COTABATO, PHILLIPINES

SEMINARS ATTENDED:

March 15,2014- NC 11 HAIRDRESSlSING

TESDA- TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Assessment Examination

TESDA ACETAC, ANTIPOLO CITY

May 9, 2013 - Hair Rebonding & Texture

Chihtsai Hair Care - PROFESSIONAL SALON THEORIES AND TECHNIQUES

207-208 GOLD BLDG., 15 ANNAPOLIS ST, GREENHILLS, SAN JUAN

May 9, 2013 - Basic and creative color

Chihtsai Hair Care - PROFESSIONAL SALON THEORIES AND TECHNIQUES

207-208 GOLD BLDG., 15 ANNAPOLIS ST, GREENHILLS, SAN JUAN

October 20, 2011 – Majilift Shines-Lites

L’oreal Academie

July 28, 2010-Hair Fundamentals

Davines Technical Center

March 15, 2010 - Color & Extenzo Seminar

L'oreal academie

Ortigas Ave. Pasig City

October 30, 2009- Essential Looks Autum/Winter 2010 Trend Seminar

Schwarzkopt Proffesional

Ask Studio,Eisenhower Condominium, Eisenhower st.

Greenhills, San Juan, Metro Manila

August 24, 2009 – September 5, 2009 FINISHING COURES FOR CALL CENTER AGENT NC II

TRILINK TRAINING AND DEVELOPMENT CORPORATION

Quezon City, Phillipines

April 28, 2009 - X-tenzo Moisturist Workshop

L'oreal academie

Ortigas Ave. Pasig City

June 18, 2008 – Color (R) Evolution

Framesi Academy

Framesi Technical & Creativity Center, Alabang, Muntinlupa

December 16, 2007 – TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTORITY (TESDA)

TAGUIG MANPOWER TRAINING CENTER, TAGUIG CITY

February 18, 2006 – Sebastian Colourshines Product Knowledge Seminar

Signature Style, Inc.

SSI Training Center, Goldloop Towers J.M. Escriva Drive, Pasig City

June17, 2005 – Kadus Classic Colouring and I.M.U.N.A.L

Hair Care Seminar

Kadus Training Center

International Depot Corp. Goldloop Tower, J.M. Escriva Drive, Pasig City

PERSONAL INFORMATION

BIRTHDAY : FEBRUARY 17, 1982

BIRTHPLACE : BRGY. KAUSWAGAN, PANABO CITY

CITIZENSHIP : FILIPINO

HIEGHT : 5’5”

CIVIL STATUS : SINGLE

RELIGION : CHRISTIAN

LANGUAGES SPOKEN and WRITTEN : FILIPINO and ENGLISH

INTEREST : LISTENING MUSIC, WATCHING MOVIES,

Ian Ed D. Manuales

APPLICANT

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