Customer Service Representative

PAVLINA CHUKANOVA

Long Island City, NY ***** 646-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

MS Word, MS Excel, MS PowerPoint, LexisNexis and West Law Legal Research.

Fluent in English and Bulgarian, written and verbal.

Strong research and analytical skills.

Proven track record of effective time management under high-pressure deadlines.

EDUCATION

Berkeley College, NY

Bachelor of Science in Legal Studies, April 2015

South West University School of Law "Neofit Rilski", Blagoevgrad, Bulgaria

Master Degree, Lawyer, Sep 2009

PROFESSIONAL EXPERIENCE

NEW YORK MEDICAID CHOICE, New York, NY

Customer Service Representative, November 2014 – present

Assist more than 100 daily Medicaid consumers with new enrollment and questions and complaints about existing cases.

Provide information on fair hearings and facilitate connecting consumers with civil courts.

Assess open cases for exemptions, including disabilities, foster parenting and child support, formerly incarcerated individuals, alcohol and substance abuse, and Native Americans.

Triage cases requiring specialized service to appropriate departments, including FIDA, managed long-term care, and in-house resources for individuals with disabilities or special needs.

BONNAIG & ASSOCIATES, ATTORNEYS & COUNSELORS AT LAW, New York, NY

Internship- Legal Assistant, Summer ~ Fall, 2014

Provided administrative support to firm specializing in immigration, employment, and business law.

Organized legal documents, including affidavits and correspondence, in paper and electronic filing systems.

Utilized LexisNexis and West Law to research legal studies, statutes, decisions, legal articles, and codes and prepared analysis for review by attorneys.

Assisted with preparation for depositions and delivery of subpoenas.

Managed calendars for all in-office appointments and court dates.

P &P LIMO COMPANY, Long Island City, NY

Director of operations, 2010 –2012

Managed administrative operations for private limo company serving more than 100 VIP and business accounts.

Supervised 4 team members and handled all employee schedules, payroll, and bonuses.

Answered and directed inbound calls to appropriate departments and dispatched routes to drivers.

Maintained strong relationships with suppliers and partner contractors to ensure highest quality of vehicles.

Led weekly staff meetings to discuss sales goals, new clients, and upcoming events.

PANERA BREAD, Hyannis, MA

Assistant Baker, 2006 – 2009

Assisted Manager with all in-store accounting, including end-of-day balances and making bank deposits.

Scheduled and received 3 weekly food and beverage deliveries and verified contents for quality and quantity.

Maintained inventory records of food and beverage items and performed nightly quality control.

POLICE DEPARTMENT, Stara Zagora, Bulgaria

Clerk, 2004 – 2005

Provided clerical assistance to 40 police officers in homicide and narcotics divisions.

Packaged, stored, and retrieved evidence in compliance with police procedures.

Prepared reports on items collected as evidence and submitted to supervisors, crime labs, or court officials for legal proceedings.

Maintained paper and electronic records of evidence and reviewed crime lab reports and analysis.

Drafted and proofread judicial opinions, decisions, and citations.

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