Customer Service Representative

Simone N. Foster

**** ***** **** *****

Winston-Salem, North Carolina 27105

336-***-****

********@*****.***

Summary:

Hardworking, motivated team player that handles customer inquiries, complaints, billing questions

and payment extensions/service requests. Calms irate callers, repairs trust, locates resources for problem

resolution and design best-option solutions. Interfaces daily via telephone, electronically or face to face

customer service with internal partners in field services, new business operations and consumer affairs

division.

Qualifications: Data entry, Typing, Customer service, Windows Applications

Experience:

Bellomy Research Inc. Winston-Salem, NC

Customer Service Representative 2013- Present Handles outgoing calls and verify customer complaints and research via telephone. Demonstrating strong communication in a professional manner in a fast paced environment

Harris Teeter Winston-Salem, NC

Cashier/Customer Service 2007-2012

Issued receipts, refunds, credits, and change due to customers.

Trained 2 cashiers and achieved significant improvements in their productivity.

Answered customers' questions, and provided information on procedures and policies.

Salem Terrace Assisted Living Winston-Salem, NC

Certified Nursing Assistant 2005-2007

Assisted residents with daily care such as grooming, feeding and activities

Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet and standing, walking, or exercising.

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses.

Winston-Salem State University Winston-Salem, NC

Office Clerk 2003-2004

Typed, filed, assisted professors and monitored computer lab

Answered telephones, directed calls, and took messages.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Wake Forest Baptist Heath Center Winston-Salem, NC

Processing Assistant III 2000-2003

Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.

Identified, compile and coded patient data, using standard classification systems.

Protected the security of medical records to ensure that confidentiality is maintained

Education:

Pinnacle Career Institute Kansas, MO

Medical Billing/Coding Expected Completion 2015

Robert B Glenn Senior High School

Diploma

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