Data Entry/Customer Service Representative

Carolyn Curtis

Philadelphia, PA *****

c: 215-***-****

****************@*****.***

Career Summary

Self-motivated individual with over 10 years of experience in data entry and customer service. Adept at prioritizing and completing tasks to meet contractual timelines. Detailed oriented and proficient in WordPerfect and Excel.

Professional Experience

Promissor Bala Cynwyd, PA

Service Specialist I

Reviewed and processed all correspondence, including requests for score reports, exam materials, etc.

Conducted quality assurance review of all deliverables to include various periodic reports to clients, facilities, schools, candidates and internal and external departments

Processed checks, recognized problems and problem solving

Clearly and concisely describing the problem in writing to be corrected by the appropriate staff

Deliverables include, but are not limited to, authorization files, and letters, attendance and score files, score reports, certificates, admission tickets, confirmation notices, verifications, rosters, pick lists, and reports as defined by the client

Received, reviewed, researched, and responded to assists, emails, phone calls, written or face to face requests from individuals and departments both internally and externally

Candidate Care Representative

Handled a high volume of calls

Troubleshoot and resolved customer complaints

Processed customer reservations for testing

Applied credit card and personal information for testing candidates

Ensured accurate and quality information was given to candidates

Determined changes for services requested, collect deposits or payments, or arranged billing

Education

West Philadelphia University City High School

Awarded High School Diploma

Bookkeeping

Community College of Philadelphia

Course work in Accounting, Marketing and Social Services

Skills

Microsoft Word & Excel

Strong data entry and typing

Knowledge of operating standard office equipment

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