High School diploma, Student of French language and literature

Dina Brankovic

PROFESSIONAL

Coffee Shop and Sandwich Bar NEBO Caffe – Barista June 2011 - December 2011

• Preparing various blends of coffee, serving beer, heating and serving sandwiches

• Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash

EXPERIENCE

Neomobile (Serbia) – French Customer care operator 2012 - 2015

• Work as a Customer care only for the french market. Providing complete information to the users and presentation of features of the online products

(computer games, video contents, cell phone ringtones…) and how to use it. Respond on demands of the customers, resolving technical problems. If necessary, refund money to the customers

EDUCATION High school “Svetozar Marković”, Jagodina, Serbia 2002 - 2006 Faculty of Philology, Belgrade University, Serbia 2006 - present

• Major : French language and litterature

LANGUAGES • French - native speaker

• Serbian - native speaker

• English - fluent

• Spanish - fluent

• Croatian - fluent

PERSONAL INFO • Birthplace - France

• Green Card holder

TECHNICAL

SKILLS

• Microsoft Windows, Mac OS X

• MS Office

PERSONAL

TRAITS

• Responsibility in work

• Team player

• Excellent organizational skills

• Desire for constant improvement

• Communication skills, ability to listen, patience

• Easy adjustment in stressful situations

**************@*****.***

SAN FRANCISCO BAY AREA +1-510-***-****

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