Customer Service Information Technology

RESUME

Vigitha Varghese E-mail:******.********@*****.***

No16B, Golden Avenue, Mobile: 996-***-****

1st main road Keelkattalai,

chennai-6000117.

Objective

To work with commitment and dedication through which I can have a good career in a challenging environment.

Academic Profile

Examination

Discipline/

Specialization

School/college

Board/University

Year of Passing

Aggregate

B.Tech

Information Technology

Madha Engineering College,Kundrathur

Anna university

2012

74%

H.S.L.C

Science + Maths Stream

Holy Family Conv.Mat.Hr.Sec. school,Chennai.

Matric.

2008

86.5%

S.S.L.C

S.S.LC

Holy Family Conv.Mat.Hr.Sec. school,Chennai

Matric.

2006

72.54%

Work Experience

Organization: IDFC Mutual Fund

Years : 2 years and 9 months

Designation : Customer Service Executive (Complaints & Resolution Team)

Key Responsibilities

•Resolving and replying to queries & requests received from investors and distributors through mail.

•Handling complaints, grievance, errors, requests and queries received from entire PAN India branches.

•Handling investor queries (both Walk-in & Call) related to Infrastructure Bond.

•Resolving Complaints received from Regulatory such as SEBI & AMFI.

•Taking care of queries received from Income Tax department requesting on clarification on investments.

•Developed a handy tool using excel macros that is helpful for branches in checking details of switch transaction.

•Been a part of the team in developing the intranet project for entire PAN India branches & providing data’s & ideas for the same.

•Preparing Reports such as Audit reports, SEBI reports, Daily, weekly miscellaneous report etc..

•Managing the team and assigning jobs

Skills

•NISM Certified

•Operating System: Windows 7, XP, Vista.

•Office Tools: Word, Excel, Powerpoint version-2007

Personal Profile

Date of Birth : 11-10-1990.

Age : 24.

Sex : Female.

Nationality : Indian.

Father’s Name : Mr.U.V.Varghese.

Mother’s Name : Mrs. Annamma Varghese.

Languages Known : Read: Tamil, English.

Write: English

Speak: Tamil, English, and Malayalam

Declaration

I hereby declare that the information furnished above are true to the best of my knowledge.

Place : Chennai.

Date : Vigitha Varghese

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