Customer Service Microsoft Office

Anthony Lao

Pine Brook Dr. Stafford, TX ***** 832-***-**** ***.*******@*****.***

Objective To obtain an IT support technician position with a successful and dynamic company that offers room for progression. Profile Motivated individual, who is looking for an opportunity to grow and expand with a company. Eager and ambitious to learn new skills that can be used to benefit the organization. Balanced and competent with demonstrated ability to easily transcend cultural differences. Works well in teams and individually. Skills Summary

Excellent custotmer facing, communication

and rapport building skills

Able to prioritize in a complex, fast-paced

environment.

Willing to work flexible schedules/shifts

Trouble-shooting

Microsoft Office

Building computers

Professional Presentation

Professional Experience/ Employment History HEIGHTS ASIAN CAFE – Houston, TX

Payroll Clerk, 2013 - Current

Handle daily transaction and payroll

End to end processing of company payrolls (weekly)

Maintenance of payroll system and leave planning system.

Maintaining leave, sickness and overtime reports.

Calculation and processing payroll.

Customer Service

PHO DANH – Houston, TX

Manager, 2011 - 2013

Interpret and ensure self and subordinate employees are in compliance with policies, union agreements, and laws

Manage the employee hiring process; develop or update job descriptions; develop performance expectations, identify essential functions and knowledge, skills and abilities required; respond to questions pertaining to the need for background checks; assign work shifts; complete position requisition forms; form selection committees, if applicable, and ensure compliance with processes for interview and selection of employees

Manage and ensure effective employee/labor relations; create an ethical, non-discriminatory and safe work environment; establish effective communication lines/methods; identify and solve employee problems; manage conflict, respond to grievances

Accept resignations; initiate terminations; process layoff actions

Approve leave and overtime; complete or review and sign time sheets

Co-developed on-the-job training program that reduced training time from eight weeks to five.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalation of issues.

Education HOUSTON COMMUNITY COLLEGE – Houston, TX

Health Information Technology Program, Completed 58 credit hours, 2014

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